Hi guys, I need *help* with the phone number conne...
# office-hours
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Hi guys, I need help with the phone number connection. I have set up a Make scenario where, when a new row is added to a Google sheet, an HTTP step runs, that tells Vapi to call me to a number (I used the VAPI "create tool" tool). That number is American. I have tried to route it to my Italian number by creating a TwiML bin with the code. The Make scenario runs with no errors, but I do not receive any calls. (I bought 2 numbers: one on VAPI (US number) that is connected to the voice agents, and the other on Twilio (US number that forwrads the calls to my Italian number - to avoid the crazy roaming fees). Basically twilio does not receive the call from VAPI (and therefore I don't receive it on my phone with the Italian number), but when I call the number on Twilio with my phone (instead of VAPI), I can see it in the call logs.) How can I fix this? **Q**: If you are outside of North America, how did you set up your phone number connection? **Summary**: I have bought a number on VAPI, with which I want to call an American number bought on Twilio, that I want to be routed to an Italian number. However, the call doesn't come in and the call logs in Twilio are still empty.