Unable to Set Idle Message in a Language Other tha...
# support
j
I’m experiencing an issue while trying to change the language of the idle message that the assistant automatically sends when the user is inactive. Unfortunately, I’m unable to modify it. When I attempt to click on the field to edit the message, it only provides me with a list of options in English. I’ve also tried instructing the assistant to communicate solely in a specific language via the prompt, set the transcriber to the required language, and selected a voice from ElevenLabs that supports that language. However, I still can't seem to resolve the issue. Additionally, I have found no option to disable the idle message entirely, which adds to the frustration. Although the assistant speaks in my preferred language, every now and then it sends an idle message in English, which is quite frustrating. https://cdn.discordapp.com/attachments/1282401296661610667/1282401296917467216/Screenshot_2024-09-08_184324.png?ex=66df38c7&is=66dde747&hm=54452ae4d2816da3a8fbae2cb69f6254136c5430b5e8f9c3ed48a2deb92d4e93&
v
@JollyMask I'm sorry to hear that you're having trouble with the language settings for the idle message. It sounds like you've taken the right steps by setting the transcriber to the required language and selecting a voice that supports your preferred language. To address the issue with the idle message, you might need to manually set the idle message in the language of your choice. If the system is not allowing you to edit the message directly, there may be a specific setting or option that needs to be adjusted within the voice assistant's configuration. Since you've mentioned that there is no option to disable the idle message, it's possible that this feature is not directly configurable by the user. However, I would recommend checking the documentation or settings once more to ensure that there isn't an overlooked option that could help. If you're still unable to resolve the issue after rechecking, it would be best to reach out to the support team for further assistance. They may be able to provide you with a solution or update that can fix the problem with the idle message language. Please let me know if there's anything else I can assist you with or if you would like me to help you contact support for more detailed guidance on this matter.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
j
thanks
s
@JollyMask is your issue resolved?
j
I haven't tried it yet but I think it will work
Thank you
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