Unable to Switch Provider from Custom LLM to OpenA...
# support
f
Hello, I have issue when trying to switch the provider from Custom LLM to OpenAI in the settings. Up until recently, everything was functioning well with OpenAI as the provider, but after accidentally changing a setting, I am no longer able to switch back to OpenAI. Here are the details of the problem: When I try to update the provider to OpenAI, I receive the following error: "Error updating assistant: model.property urlRequestMetadataEnabled should not exist" (see attached screenshot). The assistant settings fail to save, and when I refresh the page, the provider reverts back to Custom LLM. I have not been able to revert to OpenAI as the provider, which was working perfectly before the issue arose. It seems like a setting was inadvertently changed, and now I am unable to update the provider as needed. Could you please assist me in resolving this issue so I can use OpenAI again? https://cdn.discordapp.com/attachments/1282436351945609316/1282436352184553607/Snimka_obrazovky_2024-09-08_o_22.20.29.png?ex=66df596c&is=66de07ec&hm=1b8a3f208b1bf8f51e46ac7730261d784b7701bbeeb9eba08c2d8345d7c8e7a6& https://cdn.discordapp.com/attachments/1282436351945609316/1282436352834801886/Snimka_obrazovky_2024-09-08_o_22.16.23_2.png?ex=66df596d&is=66de07ed&hm=3c2fee77e3ba22369b2adf9b7c6c5c1ab5a7caf4f089384b6a6def0ad5dd678f&
v
@Fanfantulipan I'm sorry to hear you're experiencing difficulties with switching the provider settings. It sounds like there might be a configuration issue that's preventing the change from being saved properly. To address this, I would recommend the following steps: 1. Ensure that you are logged in with the correct user permissions to make changes to the provider settings. 2. Double-check that there are no additional settings or dependencies tied to the Custom LLM provider that might be causing conflicts when switching back to OpenAI. 3. Try clearing your browser cache and cookies, as this can sometimes resolve issues with settings not being saved correctly. 4. If the issue persists, attempt to change the provider setting using a different browser or in incognito/private mode to rule out any browser-specific issues. If none of these steps resolve the problem, it may be necessary to look into the backend configuration or contact technical support for further assistance. Since I'm here to help you as much as I can, if you provide me with more specific details or if there's anything else I can do to assist you, please let me know!
You can continue this conversation by mentioning me in the message.
f
I removed browser cache and incognito mode in different browser,but it still persists.
s
remove the mentioned property from assistant and then it will work as expected.
use the api to remove the property.
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