@Tarek Maximus I'm sorry to hear about the issues you're experiencing. It seems like there might be a couple of different problems occurring here. Let's address them one by one. For the first issue where the assistant skipped a step and did not use the webhook tool, it sounds like there may have been a misconfiguration or a missed step in the process. To resolve this, please ensure that the webhook tool is correctly set up and that all necessary steps are included in the workflow. Regarding the second issue with the assistant being unresponsive and the call ending with silence, this could be related to an unknown error as indicated by the logs. It's possible that there is a technical glitch or a problem with the assistant's configuration. To assist you further and resolve these issues promptly, I would recommend reaching out to our support team with the specific error codes and descriptions you've provided. They will be able to investigate the logs and provide a more detailed solution. If you need immediate assistance, please ask support for more info on this, and they will guide you through the necessary steps to get everything up and running smoothly for your first client. Thank you for your patience, and rest assured that we're here to help you resolve these issues as quickly as possible.

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Got it. Tagging @User for additional help.