Agent is unable to verify the person name and date...
# supportk
Krishna
09/09/2024, 4:39 PMAccepting wrong name and date of birth and moving forward.
bda7bef2-ca8e-4e55-95e5-cd3c505df342
Krishna
09/09/2024, 4:40 PM@Shubham Bajaj please look into this
v
Vapi
09/09/2024, 4:41 PM@Krishna
I'm here to help you with that! Could you please provide the correct name and date of birth so that we can update the information accordingly?
Vapi
09/09/2024, 4:41 PMYou can continue this conversation by mentioning me in the message.
s
Shubham Bajaj
09/09/2024, 4:56 PMcan you help me with what was expected from agent to speak in first message?
k
Krishna
09/10/2024, 8:30 AMAgent needs to verify the name and date of birth from the given list. We had initiated a outbound call through python and the agent greets the patient. We have written the prompt to verify if the dob and name is correct or not and only it has to proceed with further steps which is not happening