Outbound Twilio Call starts with a recording to st...
# support
h
I am using paid twilio account to do outbound calling and whenever I do an outbound call with vapi, I get a recording to press a key to start executing the code. I can't go twards large scale application with this.
@User @User
v
message has been deleted
@Hasan It sounds like you're encountering Twilio's default behavior for preventing fraudulent use of new accounts, which includes the "press a key" prompt before executing calls. Since you're using a paid Twilio account and you're looking to scale your application, you should be able to request the removal of this restriction by reaching out to Twilio support. In the meantime, to ensure that your VAPI integration is set up correctly to bypass Vapi's direct call initiation, please confirm that the
phoneCallProviderBypassEnabled
is set to
true
and that you have provided the necessary
phoneCallProviderDetails
for Twilio integration. If you've already done this and are still facing issues, it might be best to contact Twilio support directly to resolve the "press a key" prompt issue. They can provide guidance on how to verify your account or take other steps to remove this limitation. If you need further assistance with the VAPI settings or have other questions, please let me know!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
your account is still under trail plan, try upgrading if already done then reimport the number.
h
I actually bought the number using vapi. Is it still trial account?
s
then it shouldn't be saying that, please check your twilio number again. if still purchased from vapi buy a new number will do refund for old number.
3 Views