Assistant stopped for no reason
# supports
Stephenm
09/10/2024, 3:36 PMThe assistant stopped talking 5x+ in my last call with ID 25f2be2b-a2ab-4a7d-a5ee-f422343b6174. Please can you look into it? thanks.
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Vapi
09/10/2024, 3:38 PM@Stephenm
I'm sorry to hear that you experienced interruptions during your call. I will look into the issue with the call ID you provided (25f2be2b-a2ab-4a7d-a5ee-f422343b6174) and ensure we address the problem promptly. Please hold on while I check the details for you.
Vapi
09/10/2024, 3:38 PMYou can continue this conversation by mentioning me in the message.
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Stephenm
09/10/2024, 3:55 PM@User the 'Ask for help' button fails for me. Pls help? thx
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Sahil
09/10/2024, 5:00 PMYou will need to increase the maxDuration
Sahil
09/10/2024, 5:00 PMand it will work
Sahil
09/10/2024, 5:01 PMbasically, your call was over 10minute and we have set a default limit on it for 10min.
Sahil
09/10/2024, 5:01 PMso once you increase it will work
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