outbound calls to Taiwan
# support
r
I wanted to set up an outbut call agent. In order to test it I set up an automation to call my phone number in Taiwan unfortunately, there is a message that indicates that the number is not valid. Does VAPI allow outbound calls to Taiwan or not? Or is the issue with Twillio?
v
message has been deleted
@Rood Judeley VAPI does support outbound calls to Taiwan. If you're receiving a message that the number is not valid, there could be a few reasons for this: 1. The phone number might not be formatted correctly. Ensure that you're using the international dialing format, which for Taiwan would be +886 followed by the rest of the phone number without the leading zero. 2. There could be restrictions on your Twilio account that prevent calls to international numbers. You might need to check your Twilio account settings to ensure that you have the necessary permissions and that Taiwan is not on your list of excluded countries for outbound calls. 3. The phone number you're trying to call may be on a carrier that is not supported by Twilio, or there may be other issues with the number itself. If you've verified that the number is correctly formatted and there are no restrictions on your Twilio account, and you're still experiencing issues, please ask support for more info on this. They can help you troubleshoot the problem further.
You can continue this conversation by mentioning me in the message.
r
Thanks I contacted twillio and I am waiting to hear back from them
s
you will need to use your twilio account and then enable the international permission
then it will wokr
work
r
I already did that and it still not working and twillio told me that I already have International calls enabled
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