Pause a call with the Web SDK
# supportu
_mikigraf
09/11/2024, 1:15 PMHi! Is there any way to pause a call with the Web SDK?
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Vapi
09/11/2024, 1:16 PM@_mikigraf
Currently, the VAPI does not offer a direct function to pause a call within the Web SDK. However, you can manage the call flow on your end by muting the audio or stopping the media stream temporarily. If you need more advanced control or have specific requirements, please ask support for more info on this.
Vapi
09/11/2024, 1:16 PMYou can continue this conversation by mentioning me in the message.
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Sahil
09/11/2024, 11:04 PMcall_id pls
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_mikigraf
09/12/2024, 12:52 PMOur users asked us for a button to pause a call in case of a distraction (for example a UPS delivery etc.). I'm not sure if the solution proposed by the Support Bot (setMuted(true)) is actually the way to go and if it would stop the call from proceeding
_mikigraf
09/12/2024, 9:22 PM@User ofc. it's fine if during the pause VAPI is still counting the duration for billing. I'm not sure how to archieve that tho.
btw. the "ask for help" button does not work.
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Shubham Bajaj
09/13/2024, 10:26 AMyes your right you can mute the assistant but can't stop processing, and as of now it's not possible.