Assistants Voice changed from Female to Male in th...
# supports
sparasar (Sud)
09/11/2024, 5:07 PMHi support, we just had a call today where the assistant voice completely changed in the middle of the call. Any reason for this or how to control it? This is only one instance, but want to be sure.
call ID - 44c6c82a-ad15-4c5a-8e77-20500c414ca7
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Vapi
09/11/2024, 5:09 PMmessage has been deleted
Vapi
09/11/2024, 5:09 PM@sparasar (Sud)
Hello! I'm sorry to hear that you experienced an unexpected change in the assistant's voice during a call. This can happen due to various reasons, such as a temporary issue with the voice service or an unintended switch in voice settings.
To ensure this doesn't happen again, we can review and confirm the voice settings for your assistant. Could you please provide me with the specific voice configuration you'd like to maintain throughout the calls? Once I have that information, I can help you set the System Prompt to use the consistent voice you prefer.
Vapi
09/11/2024, 5:09 PMYou can continue this conversation by mentioning me in the message.
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sparasar (Sud)
09/11/2024, 5:13 PMWe are using Elevenlabs Multilingual V2, with this Voice ID = OYTbf65OHHFELVut7v2H, with the following settings:
Stability = 0.4
Clarity + Similarity = 0.6
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Vapi
09/11/2024, 5:13 PM@sparasar (Sud)
Thank you for providing the details of your voice configuration. To ensure that the assistant's voice remains consistent throughout your calls, I recommend double-checking the voice settings in your system to confirm they match the configuration you've provided.
If the settings are correct and you're still experiencing issues, it might be necessary to investigate the logs for the call ID you've mentioned to understand what caused the change in voice. This might require support from the Elevenlabs team if the issue is on their end.
For now, please ensure that your voice settings are correctly configured in your system, and if the problem persists, you may need to reach out to Elevenlabs support for further assistance. If there's anything else I can help you with, please let me know!
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Sahil
09/11/2024, 11:06 PMincrease the stability value and use v2.5
Sahil
09/11/2024, 11:06 PMit will fix your issue
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sparasar (Sud)
09/12/2024, 3:34 PMHi @Sahil we have tried at different levels for Stability and Clarity, but now we are facing another issue.
In the below test call (this one is very short), the assistant blurts out incomprehensible words in her speech.
d6536cdd-a757-4ec1-8ec4-055e0d4740c1
voice ID = gyxPK6bLXQAkBSCeAKvk
Stability at 0.8
Clarity + Similarity at 0.2
sparasar (Sud)
09/12/2024, 3:38 PMsimilar issue is happening on some other calls as well, but in one of the other examples, it feels like the assistant is struggling to pronounce some of the words correctly.
9e9d6638-44c6-47c8-b2e0-71baf75ca1ad
90344795-2d25-4d74-a6dd-ca4dcbbb0982