Vapi triggers call to make instantly
# supportk
Karthick Annamalai
09/12/2024, 1:14 PM2fcff5ea-4749-4a50-8c9e-a6027171a48c (call id).. the moment customer says "sure" it triggers call to make url (appointment tool is attached) but in script instruction to get date/time at the later end of the script #1245660177953194066
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Vapi
09/12/2024, 1:16 PM@Karthick Annamalai
Thank you for bringing this to my attention. It seems there might be a sequence issue in the script where the trigger for making the appointment is set to occur when the customer says "sure," but the date and time details are collected later in the conversation. To resolve this, we should adjust the script so that the appointment-making URL is triggered after we have collected all the necessary information, including the date and time.
If you need assistance with modifying the script or if you have any other concerns, please let me know, and I'll be happy to help!
Vapi
09/12/2024, 1:16 PMYou can continue this conversation by mentioning me in the message.
s
Shubham Bajaj
09/13/2024, 11:27 AMcheck vapi prompting guide and structure your prompt accordingly it's related to prompting.
https://docs.vapi.ai/prompting-guide