My AI assistant doesn’t seem to pick up when the customer replies with just one word. Is there a setting I can adjust to fix this issue? This is one example, but i have many: 4d896865-b3c9-48a1-a56a-9c57b37a2b7e @User

@John It sounds like you might need to adjust the

numWordsToInterruptAssistant

setting to ensure that the AI assistant can pick up on shorter replies. The default value for this setting is 1, but if it's set higher, that could be why the assistant isn't interrupting on one-word replies. Would you like me to set the

numWordsToInterruptAssistant

to 1 for you?

no same problem

@John I'm sorry to hear that the issue persists. It's possible that there might be a more specific problem with the AI assistant's configuration or a bug that needs to be addressed. To assist you further, I would need more details about your current setup and the context in which the issue occurs. Could you provide more information about the AI assistant's configuration or any specific patterns you've noticed related to this issue? This will help me understand the problem better and provide you with a more accurate solution. If the issue is complex and requires a deeper investigation, I might need to direct you to our support team for more specialized assistance.

direct me please

does this happen to you every time?

I believe this is the case. Earlier, I thought the call was just dropping for various reasons, but I have now tested and confirmed that the AI doesn’t pick up on single words.

@John

logs

🔵 14:44:20:036

user

Final Transcript : Hallå: 0.9614258 🔵 14:44:21:538 Queuing Say Message. (Length: 100) (messageOrUrl: "Hej, jag heter Connor och ringer från Hemside-proffsen, skulle jag kunna få låna 30 snabba sekunder?") 🔵 14:44:21:539 Getting Speech For

openai:onyx:1:16000:daaf9b738c180fae7d6611d214879d4e8585e1eb722946d4855f0db61b651ade

, "100" Text: "Hej, jag heter Connor och ringer från Hemside proffsen, skulle jag kunna få låna 30 snabba sekunder?" 🔵 14:44:26:449

assistant

Final Transcript : Jag heter Connor och ringer från Hemsidaproffsen. Skulle jag kunna få låna: 0.99902344 🔵 14:44:34:038 Idle Timeout Triggered. (Count#1) Message: är du kvar 🔵 14:44:34:038 Queuing Say Message. (Length: 10) (messageOrUrl: "är du kvar") 🔵 14:44:34:043 Getting Speech For

openai:onyx:1:16000:2130a8c5ac75dcc8ff22bd937bd6d2cf4a8d5d78b39ad0280cd4c41d231d69be

, "10" Text: "är du kvar" 🔵 14:44:35:251

assistant

Final Transcript : Är du kvar?: 0.9609375 🔵 14:44:41:445 Idle Timeout Triggered. (Count#2) Message: Är du där 🔵 14:44:48:815 Idle Timeout Triggered. (Count#3) Message: är du kvar 🔵 14:44:56:201 Idle Timeout Triggered But Max Spoken Count Reached. (3)

4d896865-b3c9-48a1-a56a-9c57b37a2b7e 0:19 he says "ja" 0,25 he says "ja" 0,32 he says "ja"

hey can you check with vonage for each of your call its still returning : 1000 [Throttled - You have exceeded the submission capacity allowed on this account. Please wait and retry]

I have contacted Vonage. Thank you for the excellent service and for truly helping out.