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Call Log Details NOT WORKING
# support
t
Hello Vapi team, There's an issue with Call Log Details that I noticdd today, it's not loading in UI , nor from the API .. The assistant starts then gets silent and its doesn't response anymore .. The logs do not appears for ALL Assistants , and even for old logs #1245660177953194066 ⚠️ https://cdn.discordapp.com/attachments/1283877558303064094/1283877558492074076/Screenshot_2024-09-12_at_12.45.03_PM.png?ex=66e497a7&is=66e34627&hm=d00521a5b37f4d24051d6645f04b362b8f3891edf4789a00d180add99cd5cf5b& https://cdn.discordapp.com/attachments/1283877558303064094/1283877558806511677/Screenshot_2024-09-12_at_12.45.45_PM.png?ex=66e497a7&is=66e34627&hm=251033f3afd0bea36fdfc45ba1f7e0c2e88b6a75d6ff1c976246ce0ea078610d&
v
message has been deleted
@Talel Hello! I'm sorry to hear that you're experiencing issues with the Call Log Details. It sounds like there might be a problem with the UI and API not displaying the logs correctly, and the assistant behavior is also affected. To help you better, I'll need to gather some more information: 1. Can you confirm if there have been any recent changes to your system or updates that might have affected the Call Log functionality? 2. Could you provide the exact error message or behavior you're seeing when trying to access the logs through the API? 3. For the assistant issue, is it happening with all calls or specific ones? Are there any patterns you've noticed? In the meantime, I would recommend checking the status of our services to ensure there are no ongoing outages or maintenance that could be causing this issue. If everything seems operational, we may need to investigate further on our end. Please provide the requested details so we can assist you more effectively. If you need immediate assistance, don't hesitate to reach out to our support team.
You can continue this conversation by mentioning me in the message.
t
@User can anybody take a look please ?
c
API from logs is fine for sure.
s
@Talel it's working for me can you share call id.
t
@Shubham Bajaj .. It's working now .. all logs are showing in the UI and the API .. the issue lasted for almost 8 hours .. then all is back to mormal ..
c
* hours you were making api calls and they wer enot working?
t
No, Not the API calls .. Only the Call Log details, were not working on the UI and through the API as well ..
The Assistants Worked and toolscalls for webhooks worked with no issue .. but the Call log details was the only thing not working ..
s
try once again
t
s
Fixed.
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