Hello everyone, how are you? I'm setting up an appointment setter for a client with VAPI. I have it integrated with MAKE in the CRM so that every time a new lead arrives, the assistant calls them to schedule an appointment... There are some additional things that I would like to configure and I don't know if any of you can help me. The points are the following:
1.- achieve the personalization of the name in the call (bring it from the CRM)
2.- achieve the availability of the agenda of a specific calendar.
3.- connect prequalification fields with CRM fields
4.- show the call log in the CRM in the client's file with the recording
5.- connect it with the calendar so that it schedules the appointment automatically
thank you