Assistance Needed with Squad Call Transitions
# support
o
Dear VAPI Support Team, I have built four assistants and created four corresponding squads. When I test the interaction, the transition between squads works perfectly. However, when I share the assistant with a friend, the assistant seems to stop when it reaches the call forwarding stage. It appears that the internal connection between the assistants is not functioning as expected. Could you please advise me on how to properly connect the assistants within the squads to ensure smooth transitions for shared users? Thank you for your assistance.
v
@omes.82 Hello! I'm glad to hear that your assistants and squads are set up and working well for you. It's important that the transitions between assistants are seamless for all users, including those you share the assistants with. To ensure smooth transitions for shared users, please check the following: 1. **Permissions**: Make sure that the assistants have the necessary permissions to interact with each other, especially when shared with other users. 2. **Configuration**: Verify that the call forwarding configurations are correctly set up for each assistant, including any conditions or triggers that might affect the transition. 3. **Testing with Different Numbers**: If you're using phone numbers to route calls to specific assistants, test the system with different numbers to ensure that the routing is working as expected. 4. **Logs and Error Messages**: Review any logs or error messages that occur when your friend tries to use the assistant. This can provide clues as to where the process is failing. 5. **Documentation**: Double-check the documentation to ensure that all steps for connecting assistants within squads have been followed correctly. 6. **Network Issues**: Sometimes, network issues can cause unexpected behavior. Ensure that there are no connectivity problems that might be affecting the call forwarding stage. If you've gone through these steps and the issue persists, it might be helpful to provide more specific details about the configuration and the exact point at which the transition fails. This information can help us troubleshoot the issue more effectively. If you need further assistance or if there's anything specific you'd like us to look into, please let us know!
You can continue this conversation by mentioning me in the message.
s
can you share the call id and also state when it was expected to transfer.
because of no response closing this ticket.
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