Hello everyone ❤️ Inbound Call Routing with VAPI & Twilio – Custom Tool Required We Have a Problem and 2 Possible Solutions: We are facing an issue with inbound call routing in VAPI. We’re using a Twilio number connected to a squad with two agents (one English, one Russian). The challenge is to efficiently route calls based on language, either by detecting spoken input or through user keypress. However, VAPI’s transcriber only supports one language at a time, limiting our ability to use multi-language detection. Solution 1: Speech Detection via Custom Tool Route calls by analyzing the user’s spoken language (Russian or English). Requires a custom tool and Make.com integration. Solution 2: User Keypress (Press 1 for Russian, 2 for English) After receiving a call, the user selects their language by pressing 1 or 2. The call is routed accordingly to the correct agent. This seems more reliable and simpler but still needs Make.com setup and custom tool creation. We are looking for an expert who can create the custom tool and handle the Make.com integration. If you can help, please DM me with your hourly rate. We also have additional projects available for the right person. https://cdn.discordapp.com/attachments/1250073483308826687/1284153266489397369/Updated_Problem_and_Solution_Document.docx?ex=66e5986d&is=66e446ed&hm=88d7360d77ac3fced5cb53921ae0a03ed64e7fc29ce881d49d26b384650742eb&