I have tried numerous ways to get my first assistant in the squad to transfer the call to the other squad members, but it never does. In the phone number>inbound setting, ive placed the assistant (the first assistant in the squad group). Unfortunately the assistant does not follow the squad destination settings ive placed, it just follows its prompt. I dont know what im doing wrong?

@Arnold_El I'm sorry to hear that you're experiencing issues with transferring calls within your squad. To assist you better, I'll need a bit more information about how you've set up your squad and the specific steps you're taking to initiate the transfer. Could you please provide me with the following details? 1. How have you defined the members of your squad? Please list the assistants and their designated roles (persistent or transient). 2. What are the exact destination settings you have configured for the squad? 3. Can you describe the prompt that the first assistant is following instead of transferring the call? Once I have this information, I'll be able to guide you more effectively on how to resolve this issue.

1) it’s persistent 2) so Sarah is the first assistant, she asks the caller what language they would like to speak, once the caller provides the information. I have the following assistants: Ritesh(Hindi speaking), Noor(Arab speaking) & Silvana(Russian speaking). In the description settings: (Ritesh): Message: “ok, one moment”. Description: “hands off user when asked to speak Hindi” (Noor): Message: “ok, one moment”. Description: “hands off user when asked to speak Arabic” (Silvana): Message: “ok, one moment”. Description: “hands off user when asked to speak Russian” 3) Sarah has been promoted to be the best real estate assistant that firstly determines the clients preferred language, if they select English, Sarah will continue the call and collect the customers details: name and reason for calling. After client gives their enquiry Sarah determines the priority level: hight, medium or low. For high priority Sarah needs to forward the call to my personal number, if not high priority send the client a text message to schedule an appointment

@Arnold_El Thank you for providing the details. It seems like you have a well-structured setup with Sarah as the first point of contact and other assistants specialized in different languages. Here's what you need to ensure for the call transfer to work correctly: 1. **Dynamic Variables**: Make sure that Sarah is set up to capture the caller's language preference and store it in a dynamic variable that can be used to determine the call routing. 2. **Squad Configuration**: Ensure that your squad is configured correctly in the VAPI settings, with each assistant set to take over when their specific language is requested. 3. **Transfer Logic**: Sarah's script should include logic to transfer the call based on the captured language preference. This logic should check the dynamic variable and use the appropriate transfer command to hand off the call to Ritesh, Noor, or Silvana. 4. **Fallback and Error Handling**: Implement a fallback in case the language is not recognized or if the caller does not provide a language preference. Also, ensure there is error handling for any failed transfer attempts. 5. **Testing**: Test the entire flow by simulating calls and specifying different languages to see if the transfer happens as expected. If you've done all of this and the transfer is still not working, there might be an issue with the implementation. In this case, please provide the exact steps you're using to set up the transfer, including any code snippets or configuration settings, so I can assist you further. If you're unsure about any of the steps or need assistance with the setup, please let me know, and I can guide you through the process.

@Vapi when testing out the squad on the computer it works perfectly fine, although when i try to automate it using Make.com it does not work

@Arnold_El It's great to hear that the squad setup works perfectly when tested directly on the computer. However, if you're facing issues when trying to automate the process using Make.com (formerly Integromat), it could be due to a misconfiguration or an issue with the integration between VAPI and Make.com. Here are some steps you can take to troubleshoot the issue: 1. **Check the Make.com Scenario**: Ensure that the scenario in Make.com is set up correctly with the right triggers and actions. Verify that the VAPI module within Make.com is configured with the correct parameters and authentication details. 2. **Review API Calls**: If you're using custom API calls to VAPI within Make.com, double-check the API endpoints, headers, and payload to ensure they match VAPI's requirements. 3. **Error Logs**: Look at the execution history and error logs in Make.com to identify any specific errors that occur during the automation process. 4. **Webhook Configuration**: If you're using webhooks to trigger the Make.com scenario, ensure that the webhook URL is correctly entered in VAPI's settings and that the webhook is receiving data as expected. 5. **Permissions and Access**: Confirm that Make.com has the necessary permissions to interact with VAPI and that there are no access restrictions that might be causing the issue. 6. **Test with Simple Actions**: Simplify the Make.com scenario to a basic action that should work (e.g., a simple call transfer) and see if that executes correctly. This can help isolate the problem. 7. **Make.com Support**: If you've checked all the above and the issue persists, consider reaching out to Make.com support for assistance. They might be able to provide insights into the scenario's configuration or identify platform-specific issues. If you need further assistance with the specific configuration or error messages you're encountering, please provide more details, and I'll do my best to help you resolve the issue.

@Vapi still not working

@Arnold_El I'm sorry to hear that the issue persists. Since the problem seems to be related to the integration with Make.com and not directly with the VAPI setup, it would be best to reach out to Make.com's support team for specialized assistance. They will have the necessary tools and access to diagnose the issue more effectively. Please provide them with the following information: 1. A detailed description of the issue you're facing. 2. The steps you've taken to set up the automation in Make.com. 3. Any error messages or logs from Make.com that indicate where the process is failing. 4. Screenshots or exports of your Make.com scenario, if possible. Make.com's support team should be able to guide you through the process of troubleshooting the automation and help you get it working correctly. If there's anything else I can assist you with or if you have further questions about VAPI, please let me know.

@Vapi the export contains my api keys. I need human assistance

@Arnold_El Please ask support for more info on this.

@Vapi how can i contact them?

@Arnold_El To contact Make.com's support for human assistance, especially since your issue involves sensitive information like API keys, you should use their official support channels. Here's how you can reach out to them: 1. **Support Portal**: Visit the Make.com support portal and submit a request. You can find the support portal on their official website, usually under the "Support" or "Help" section. 2. **Email**: You can send an email directly to their support team. The email address is typically provided on their website or within the user dashboard. 3. **In-App Support**: If you're logged into Make.com, look for a help or support icon that might allow you to chat with support or send a message directly from the app. 4. **Community Forums**: Make.com may have community forums or user groups where you can post your issue and get help from other users or support staff. Before reaching out, make sure you have all the necessary information ready, such as a description of the problem, steps to reproduce the issue, and any error messages or logs. Do not share your API keys or sensitive information in public forums or places where it can be accessed by unauthorized individuals. If you need assistance with VAPI or have other questions, feel free to ask, and I'll be happy to help.

call_id pls

What do you mean?

yeah

@Arnold_El can you share the call id?