If I have the Hippa Compliance for My USA Healthcare Clients, Will I need to get a twilio HIPPA compliance number or Will Vapi HIPPA compliance would work out for me as an overall solution to meet the US requirements? Question 2: Once the HIPPA compliance is ON will I not be able to grab the users information like their name, email, query into a specific variable and send it to make.com?

@! Puran Tak HIPAA compliance is a regulatory framework that applies to entities dealing with protected health information (PHI) in the United States. If you have HIPAA compliance for your healthcare clients, you need to ensure that all the services and technologies you use to process, store, or transmit PHI are also HIPAA compliant. Regarding Twilio, if you are using Twilio as part of your solution, you would need to ensure that your use of Twilio is compliant with HIPAA requirements. Twilio does offer HIPAA-compliant solutions, but you would need to work directly with Twilio to enable and configure those services to meet compliance requirements. As for VAPI, if it is HIPAA compliant, it can be part of your overall solution to meet US requirements. However, you must ensure that all parts of your system, including VAPI, are configured correctly to maintain HIPAA compliance. For your second question, even with HIPAA compliance enabled, you can still collect user information such as names, emails, and queries. However, you must handle this information following HIPAA rules. This means ensuring that the data is encrypted in transit and at rest, access controls are in place, and you have the necessary agreements with any third-party services like make.com to ensure they are also handling the data in a HIPAA-compliant manner. If you have any specific questions about configuring VAPI for HIPAA compliance or need assistance with the process, please let us know, and we can provide more detailed support.

The question It gave above was sort of really good I am impressed one more question is that the phone number that I buy from VAPI are that HIPPA compliant? Also if they are not and If I buy the phone number from you guys and turn on the HIPPA compliance will you take responsibility of it being filly compliant within the HIPPA requirement? To make sure that if the federal government reach outs to us we can show your HIPPA compliance certificate?

You should read through docs - nothing is saved if you turn o HIPPA. Also name email and number is not medical information.Plus you need to talk with your friend...like in a way you actually get all the information since he is in the field. If not find someoe else.

I see! Thanks for your input bro..

My feelings are kind of hurt. jk

😂 Bro trust me you have made me more happy and actually made things clear for me! lol What I am asking the support team since they come from Vapi, instead of my buying a phone number from Twillio and If I buy Vapi's phone number and vapi is HIPPA compliant will they ensure that I won't have a problem with this HIPPA thing. But your input about the database being HIPPA compliant is making more sense, Appreciate it!

That would be nice to know but I don't they they are paying that fee for their Twillio account. (which we use). Buying VAPI number gies you less control and options in the long run. (Unless Enterprise gives me for features) which I have not heard.

But the use-case for now is just for Inbound calls and nothing something fancy however in future I will have to find a better solution

1. You will not get HIPAA compliant number you will need to bring your own. 2. You will be able to do it, the only thing will happen is that we will not store any informations on our server.

You have any idea how much can it cost to get a HIPPA number?

Nope, you will need to get in touch with them