end-of-call-report returns assistant prompt in "tr...
# supportm
Max28
09/15/2024, 3:02 PMrecently, something strange started happening with my end-of-call-reports.
In all recent end of call reports in which the customer did not answer, "transcript" actually contains the entire prompt of the assistant instead of an empty transcript.
call ID: 125b8c8e-8eee-4e81-8aac-30ec13671d39
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Vapi
09/15/2024, 3:04 PMmessage has been deleted
Vapi
09/15/2024, 3:04 PM@Max28
I'm sorry to hear that you're experiencing issues with your end-of-call reports. It seems like there might be a glitch causing the assistant's prompt to be recorded instead of leaving the transcript empty when the customer does not answer. To help you further, I would need to investigate this specific call ID and check the system for any anomalies or errors.
Please hold on while I look into this for you. If I find a solution or need more information, I'll follow up promptly. If this is an ongoing issue affecting multiple calls, it might be necessary to escalate this to our technical support team for a more in-depth analysis.
In the meantime, if there's anything else I can assist you with, please let me know!
Vapi
09/15/2024, 3:04 PMYou can continue this conversation by mentioning me in the message.
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Shubham Bajaj
09/16/2024, 2:01 PM@Max28 change system prompt message role to system.
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Max28
09/17/2024, 10:15 AM@Shubham Bajaj I'll try it out, thanks! 🙂
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