Hello, I am Victor, a French engineer working at Joe AI, a rental support agent. We are using your solution with a French voice provided by Eleven Labs, but we are experiencing numerous voice-related bugs on your platform. Indeed, many times the voice used has strange accents, which isn’t the case with Eleven Labs or other platforms. Here is one of the recordings that will help you understand the issue: (listen at 2:14, 2:40, 3:04). https://auth.vapi.ai/storage/v1/object/public/recordings/21f5501d-07c3-4f81-8148-21a0d3324430-1726069627043-97262a62-ffa1-4be5-b79a-09af84562687-mono.wav I am in a hurry, so please get back to me as soon as possible if you have a solution. Thank you

@VicPe Hello Victor, I'm sorry to hear that you're experiencing issues with the voice quality. I understand how important it is to have a clear and accurate voice for your rental support agent. To assist you better, I'll need to check a few details regarding your current setup. Could you please confirm if the voice issues are occurring consistently across all calls or if they appear randomly? Additionally, it would be helpful to know if there have been any recent changes to your system or the way you're using our API that might correlate with when the issues began. In the meantime, I'll review the recording you've provided at the timestamps mentioned to better understand the issue. Please hold on for a moment while I do this.

@Vapi - The issue occurs consistently during long calls, but not always—about 1 in 2 calls. - It’s been happening since the beginning, and I’ve always had this problem, but I never managed to fix it. I’ve tried tweaking the voice configurations to reduce the frequency, but the issue still persists quite often. No recent changes have been made to the system or API usage.

@VicPe Thank you for providing additional details, Victor. It seems like the issue might be related to the handling of long-duration calls. Since you've mentioned that the problem has been persistent from the beginning and occurs in about half of the long calls, we might need to look into how the voice synthesis is processed over extended periods. Given that you've already tried adjusting voice configurations without success, I would recommend the following steps: 1. Ensure that your network connection is stable during the calls, as network issues can sometimes cause unexpected behavior in voice streaming. 2. Check if there's any pattern to the calls that experience the issue, such as specific phrases or contexts that might be triggering the accent anomalies. 3. Review the API call logs to see if there are any errors or warnings that could provide insight into the issue. Since you're using a voice provided by Eleven Labs, it's also possible that there might be a compatibility issue or a bug specific to that voice model. I will forward this issue to our technical team to investigate further and see if there are any known issues with the Eleven Labs voice integration. In the meantime, if you have any additional information or if there are specific configurations you would like us to review, please let us know. We aim to resolve this as quickly as possible for you.

- No, no problem with eleven labs, I already tested it. - it happens also in short calls, but more often in long calls @Vapi

@VicPe I appreciate the clarification, Victor. Since the issue also occurs in short calls, albeit less frequently, and you've confirmed that there are no problems when testing directly with Eleven Labs, we need to investigate the integration on our end. Given the information you've provided, I will escalate this to our technical team for a thorough investigation. They will review the voice synthesis process, especially how the API interacts with Eleven Labs' services during both short and long calls. In the meantime, if you could provide any specific error messages or codes you've received related to the voice issues, that would be very helpful for our investigation. If you haven't done so already, please also ensure that your API usage is within the limits of your current plan and that there are no restrictions that might affect the voice quality. We will work to identify and resolve the issue as quickly as possible. Your patience and cooperation are greatly appreciated, and we'll keep you updated on our progress. If there's anything else you can share that might assist us in resolving this matter, please do not hesitate to let us know.

Hello do you have any news ? It is urgent

@VicPe I apologize for the delay, Victor. I understand the urgency of the situation. I will immediately check on the status of the investigation with our technical team and get back to you with an update as soon as possible. Please bear with us while we work to resolve this issue for you. Your patience is greatly appreciated, and we are committed to providing a solution promptly. I'll return with more information shortly.

hey @VicPe I cannot differentiate b/w accents here, but instead we can connect over call and resolve it. Meanwhile i suggest switch to eleven_turbo_v2 you don't multiingual model.

Sure with pleasure. eleven_turbo_v2 does'nt work well in french

hey @VicPe will be waiting for your response as disucssed over the call and closing this ticket for now.