@Shubham Bajaj I tried the JSON you shared through the API and I'm encountering a very strange issue where agent 2 still thinks it's agent 1. It's happened 3 times in a row, with 0 successful transitions (it transfers fine, but the new agent doesn't take it's role. Call ids: 1: c4ed15d4-168b-4171-a974-c8ae7d7cd6a0 2: a28f561a-a2b4-4e93-91a0-760508b7eadd 3: 1b8ef4f0-e79c-452d-94d2-0c391d88c53c PS: this is related to a previous ticket but it got auto-solved before I got a chance to try the proposed solution. Something you see off related to my prompt? PS2: I also tried removing the "Meta-role" from Client Max, but same odd behavior where it thought it was still agent 1 ("Intro Agent")

@Alejo I'm sorry to hear that you're experiencing issues with the agent transitions. It seems like there might be a problem with the state management or the transition triggers within the system. To better assist you, I would need to review the specific JSON configuration and the logic that handles the agent transitions. However, since I don't have direct access to your system or the ability to review the code, I recommend reaching out to our support team with the call IDs you've provided and a detailed description of the issue. They will be able to investigate the problem more thoroughly and provide you with a solution. If you have any additional information or specific questions about the JSON configuration or the API usage, feel free to share them, and I'll do my best to assist you. If the issue persists, please ask support for more info on this.

@Shubham Bajaj saying "Interaction failed" when I ask for help

thanks @Alejo for bringing this out, did you tried swap-sys-msg transfer mode for claude?

Awesome, will try later!