When I call a tool like fileTicket for example the agent will say things like "Hold on a minute" or "Just a sec" how can i tell the agent what to say before it calles the tool?

@AiTitus :) Certainly! If you want to customize what the agent says before calling a tool like

fileTicket

, you can provide a script or set of instructions that the agent should follow. This script can include the specific phrases you want the agent to use. For example, you might instruct the agent with something like this: "Before you call the

fileTicket

tool, please say 'Allow me a moment to file your ticket.'" This way, you can control the agent's dialogue to ensure it aligns with the tone and manner you prefer for your interactions. If you have a specific phrase in mind right now, please let me know, and I can incorporate that into the agent's process.

this still does not work

Search request.start.message in the docs

@AiTitus :) check this https://docs.vapi.ai/api-reference/tools/update-tool

awesome that was helpful!