I have my system configuration to continue for the agent after the speaker says his first message. Instead of continuing with flow defined in the system prompt. It is saying "How can I assist you today ?" . Which is not there in the prompt at all ?

@Thrinadh Reddy It seems like there might be an issue with the system configuration that is causing the agent to respond with a message that is not defined in the system prompt. To address this, you may need to check the settings and scripts that are controlling the agent's behavior to ensure they align with the desired flow. If you have access to the configuration files or settings, please review them to confirm that the agent's initial response is set to follow the script provided in the system prompt. If the issue persists or you're unable to locate the problem, it would be best to reach out to the support team for further assistance. Please let me know if there's anything else I can help you with!

@Vapi I created a new agent too but still it is the same

@Thrinadh Reddy It sounds like the issue might be with a default setting or a global behavior that's not specific to an individual agent. Here are a few steps you can take to troubleshoot the problem: 1. **Check Default Responses**: Ensure that the default or fallback responses are not set to "How can I assist you today?". 2. **Review Initial Prompts**: Look at the initial prompts or welcome event in your agent's configuration to see if the message is coming from there. 3. **Examine Intents and Contexts**: Verify that the intent which is supposed to trigger after the speaker's first message is correctly set up and that the context is properly maintained. 4. **Inspect Webhooks or Fulfillment**: If you're using webhooks or fulfillment to dynamically generate responses, make sure that the code is functioning as expected and not returning the unintended message. 5. **Check Versioning**: If you have multiple versions or environments, ensure that you are working on the correct version where the expected flow is defined. 6. **Consult Documentation**: Review the platform's documentation to see if there are any known issues or settings that might cause this behavior. 7. **Contact Support**: If after checking all configurations the issue still persists, it might be a good idea to contact the platform's support team for more in-depth assistance. If you need further assistance with contacting support or any other action, please let me know!

call id please.

Marking it as close since there was no response.