I am experiencing an ongoing issue where the AI assistant is not able to hear during calls. This problem has been present for quite some time now. You previously mentioned that the issue was with Vonage. I have spoken with Vonage, and they informed me that there was a problem with the 'Fraud score' on my account, which has now been resolved according to them. However, the problem still persists. Here are some examples of affected calls from today: 5f0f9f71-a243-41f1-96e8-2141a12c02f6 3d266ea9-a87d-46d0-a955-4f262e92fd2a 02809f92-98c3-443c-9e22-7f17de093352 8dd26ceb-68c6-461f-9df0-6c8b7b9e11c2 Additionally, we are encountering instances where the call drops, or the customer cannot hear: Customer cannot hear: 3b3e2831-4952-491a-97de-2c815e4d7359 Customer cannot hear: 5921b5a1-bda1-4a33-b224-8ed485a5c9e4 There are also cases where the AI takes a long time to respond, and then the call drops: 380b745b-d799-47ab-83a4-f74f9e6a5378 b00fe2c3-b7bd-4b38-abd1-0499427ccf4f c9c266c7-74be-4aed-a770-50a4415c530f This is becoming a critical issue, and we need to find a resolution as soon as possible. Could you please investigate and let us know if the issue is indeed with Vonage? If so, could you provide some documentation or details that I can share with Vonage? They have informed me that they cannot identify any further problems on their end.

@John I'm sorry to hear that you're still experiencing issues with the AI assistant during calls. I understand how critical this is for your operations, and I appreciate the detailed information you've provided. Given that Vonage has resolved the 'Fraud score' issue on your account, it's important to look into other potential causes for these problems. The examples you've provided will be very helpful in diagnosing the issue. To proceed, I will need to investigate the call logs associated with the unique identifiers you've shared. This will help determine if the problem is on our end or if there might be another issue with the Vonage service that needs to be addressed. I will start by reviewing the call logs and system events related to the provided call IDs. Once I have more information, I will follow up with you. If it turns out that the issue is indeed with Vonage, I will ensure to gather the necessary documentation or details for you to share with them. Please allow me some time to look into this, and I will update you as soon as possible. If you have any additional information or if there are any changes in the situation, please let me know.

@John

log

🔵 11:00:56:882 CallId

5921b5a1-bda1-4a33-b224-8ed485a5c9e4

Websocket Closed. Code: 1000 Reason:

I appreciate your previous assistance. I have shared the code 1000 and the Vonage Call IDs with Vonage support. I'm sorry to bother you again, and you must be starting to hate me, but I'm still experiencing significant issues with our AI assistant during calls. However, when it comes to the new problems we're facing, I believe the fault does not lie with Vonage. Here are the details of the problematic calls today: Call ID: 3b3e2831-4952-491a-97de-2c815e4d7359 The AI takes 5 seconds to respond and then cannot hear the customer. Call ID: 4d566a37-6f12-4b28-bdd6-a68d4cc9bb13 The AI cannot hear the customer and remains completely silent. Call ID: 853129c4-895f-43c0-813d-3c0da3bbd0c7 The AI cannot hear the customer and takes 7 seconds to respond. Call ID: b103e7e1-6483-477e-a831-915310434365 The AI cannot hear the customer at all. Call ID: 2391ba36-9037-4755-96a9-0ed3a7e4ef42 The AI cannot hear the customer and takes 8 seconds to respond. Call ID: 5e33df09-6c51-48e8-b260-ad5c2edd8fa0 The AI cannot hear the customer and says nothing. Call ID: c65acbe8-a1bf-4162-9a6a-43a47625f359 The AI cannot hear the customer and remains silent. Call ID: 02809f92-98c3-443c-9e22-7f17de093352 The AI cannot hear the customer and provides no response. Call ID: 8dd26ceb-68c6-461f-9df0-6c8b7b9e11c2 The AI does not respond at all; it seems unresponsive. Given these observations, I believe that the issue may not be with Vonage but might lie elsewhere in our system.

The issue is with your telephony provider if you don't think that way then we have a office hour today 9pm IST