Hi team, I am using Vapi dashboard to create assistant and after creating assistant iIam using in my project but the issue the call which goes more than 10 minutes are not getting transciprt etc. Please help on priority https://cdn.discordapp.com/attachments/1286636646720212994/1286636916179075133/Screenshot_2024-09-20_at_4.05.24_PM.png?ex=66eea181&is=66ed5001&hm=95156a3a4d5acbbb9f08af31af7a8c72eb0d45956282a840dcbbeb535f0caaee&

@nitin Hello! I'm here to help you with your issue. It sounds like you're experiencing a problem with calls that exceed 10 minutes not being transcribed properly in your project. To assist you effectively, I may need a bit more information. Could you please confirm if there are any error messages or logs that you can share? Additionally, have you checked if there's a timeout setting or a limit on the call duration for transcription within your VAPI dashboard or project settings? In the meantime, if you haven't done so already, please ensure that your project is correctly handling long-duration calls and that there are no restrictions set that might be causing this issue. If everything seems to be configured correctly, and you're still facing the problem, please ask support for more info on this, as they might need to look into specific details of your project configuration.

Yes there is timeout setting for 30 minutes but i end the call at 13-14 minutes and it doesn't generate the transcript, summary etc I need help with this can i connect to support on discord only ?

Got it. Tagging @User for additional help.

hey all, having this same problem. its very bad, since there is no recording or transcript accessible for debugging even @User

If you are encountering this issue via web then we are facing some issue with supabase migration and it will be done by tomorrow and it will fix your issue.