Hi VAPI Support Team, I’m experiencing a few issues with my assistants and would appreciate your assistance: Assistant Integration: When I share the link to my receptionist assistant, it functions well in providing general information about my company and submitting questions. However, it's not handling appointment bookings as expected. Could you help me resolve this? Assistant Link: Receptionist Assistant Link Squad ID: 7f7b70de-4865-4229-a968-34c4b438fae5 Assistant ID: 97496cea-0f97-42bf-8eca-5db70b2e8b38 Call Transfer Issue: I have deployed the VAPI snippets on my website. While call transfers work perfectly on mobile devices, the feature does not seem to function correctly for the assistants when accessed via the website. Appointment Booking Email: Occasionally, when sending booking appointment emails, I receive a message saying that the appointment couldn't be booked, but I still receive a confirmation email. Could you clarify why this might be happening? Thank you for your help in resolving these issues! Best regards,

@omes.82 Hello, Thank you for reaching out to VAPI Support. I'm here to assist you with the issues you're facing. Let's address each one step by step: Assistant Integration: To resolve the issue with your receptionist assistant not handling appointment bookings as expected, I'll need to check the configuration and the integration settings. Could you please provide me with more details about how the booking process is supposed to work and what specifically is not functioning correctly? Call Transfer Issue: For the call transfer feature not working via the website, it's possible that there might be a compatibility issue with certain browsers or a problem with the web-based VAPI snippets. Could you let me know which browsers have been used when this issue occurs, and if there are any error messages displayed? Appointment Booking Email: Regarding the conflicting messages about appointment bookings, this could be due to a synchronization issue between the booking system and the email confirmation service. To investigate this further, could you provide the time frame when this issue usually occurs and any specific error messages you receive? Once I have more details on these points, I'll be able to provide you with more targeted assistance or escalate the issues to the appropriate team for resolution. Best regards,

Send a call_id