@DM007 I'm sorry to hear you're experiencing issues with your Twilio number and agent assignment. It seems like there might be a delay or problem with the configuration changes propagating through the system. To assist you better, I would need to check the current setup and status of the number and agent assignment. Could you please provide me with the Twilio phone number you're referring to? Once I have that information, I can look into the issue further and help ensure that your calls are being routed correctly to the assigned agent.

the number is +1 (587) 812 5841 @Vapi

@DM007 Thank you for providing the phone number. Let's check the configuration of your Twilio number to ensure it's correctly set up to route calls to the assigned agent. I will need to verify a few details: 1. Have you checked the Twilio console to confirm that the number is correctly configured to route to the intended agent? 2. Is there any specific error message or signal you receive when the call is not picked up? 3. Have you confirmed that the agent's status is set to available to receive calls? Once we have this information, we can proceed with troubleshooting the issue further. If everything seems to be configured correctly on your end, it might be necessary to reach out to Twilio support for a more in-depth investigation.

1. The config is done on the VAPI console, not Twilio. The number is active on twilio yes, it was working before 2. No, the call just rings 3. Yes @Vapi

@DM007 Thank you for the clarification. Since the configuration is done on the VAPI console and the number is active on Twilio, it sounds like the issue might be with the VAPI setup or a delay in the changes taking effect. Here's what we can do next: 1. Verify that the number is correctly imported and assigned to the agent in the VAPI console. 2. Ensure that there are no issues with the agent's device or connectivity that might prevent them from receiving calls. 3. Check if there are any logs or error messages in the VAPI console that could indicate what's going wrong when the call is made. If everything appears to be in order on the VAPI console and there are no apparent issues with the agent's setup, it might be necessary to investigate further with the support team. Since I don't have direct access to the VAPI console, I would recommend reaching out to VAPI support for assistance if the problem persists. If you would like, I can guide you through the process of reaching out to support or provide you with additional troubleshooting steps. Please let me know how you would like to proceed.

@Vapi the number is enabled for trunking on Twilio. I"ve previously used it with another software. So i've now deleted that trunk and will restart again, can you share the docs for setting up SIP trunking?

@DM007 Certainly! Setting up SIP Trunking with Twilio involves a few key steps, such as creating a SIP Trunk, configuring origination and termination settings, and then assigning phone numbers to your trunk. Here's a high-level overview of the steps you'll need to follow: 1. **Create a SIP Trunk**: Log in to your Twilio account and navigate to the 'Elastic SIP Trunking' section. From there, you can create a new SIP Trunk. 2. **Configure Origination Settings**: Set up the origination URI, which will determine where Twilio will send your incoming calls. 3. **Configure Termination Settings**: Define the termination SIP URI that your communications infrastructure will use to connect with Twilio for outgoing calls. 4. **Assign Phone Numbers**: Attach the Twilio phone numbers you want to use with your SIP Trunk. 5. **Secure Your Trunk**: Optionally, you can set up IP Access Control Lists and Credential Lists for added security. 6. **Test Your Trunk**: Make test calls to verify that both incoming and outgoing calls are working as expected. For detailed instructions and to ensure you're following the latest guidelines, please refer to the official Twilio documentation for SIP Trunking. You can find it here: [Twilio Elastic SIP Trunking Documentation](https://www.twilio.com/docs/sip-trunking). If you encounter any issues or have specific questions while setting up your SIP Trunking, please don't hesitate to reach out to Twilio's support team for further assistance. They will be able to provide you with the most accurate and up-to-date information.

where is the Origination URI set in VAPI @Vapi

@DM007 In VAPI, the Origination URI is typically set in the configuration settings where you define how incoming calls should be handled. This URI is what VAPI uses to receive calls from your SIP Trunk provider, such as Twilio. To set the Origination URI in VAPI, you would generally follow these steps: 1. Log in to your VAPI console or dashboard. 2. Navigate to the section where you manage your numbers or SIP Trunk settings. 3. Look for a setting related to "Origination", "Incoming Calls", or "SIP Settings". 4. Enter the Origination URI, which is often in the format of

sip:yourdomain.com

, where

yourdomain.com

should be replaced with the actual domain or IP address that VAPI should use to receive incoming calls. If you're unable to find where to set the Origination URI in the VAPI console, or if you need specific instructions tailored to VAPI's interface, please ask support for more info on this. They will be able to provide you with detailed guidance based on the current version of the VAPI console you are using.

@Vapi In the API call for importing twilio number there is mention of origination URI ImportTwilioPhoneNumberDTO{ fallbackDestination { description: This is the fallback destination an inbound call will be transferred to if: assistantId is not set squadId is not set and, assistant-request message to the serverUrl fails If this is not set and above conditions are met, the inbound call is hung up with an error message. oneOf -> TransferDestinationNumber{...} TransferDestinationSip{...} } twilioPhoneNumber* [...] twilioAccountSid* string This is your Twilio Account SID that will be used to handle this phone number. twilioAuthToken* string This is the Twilio Auth Token that will be used to handle this phone number. name [...] assistantId [...] squadId [...] serverUrl [...] serverUrlSecret [..

@DM007 The

fallbackDestination

you're referring to in the

ImportTwilioPhoneNumberDTO

is a parameter that defines where to route inbound calls if certain conditions are not met, such as if an

assistantId

or

squadId

is not set, or if there's a failure in processing the call with the provided

serverUrl

. The

fallbackDestination

can be a

TransferDestinationNumber

(which would be a regular phone number) or a

TransferDestinationSip

(which would be a SIP address). The

TransferDestinationSip

is essentially the Origination URI for the fallback scenario. Here's a brief explanation of the fields: - `twilioPhoneNumber`: The Twilio phone number you are importing. - `twilioAccountSid`: Your Twilio Account SID. - `twilioAuthToken`: Your Twilio Auth Token. - `name`: A reference name for the phone number. - `assistantId`: The ID of the assistant assigned to the phone number (if applicable). - `squadId`: The ID of the squad assigned to the phone number (if applicable). - `serverUrl`: The URL VAPI will send an assistant-request message to when a call is received. - `serverUrlSecret`: A secret for securing communication with the

serverUrl

. If you need to set up or modify the

fallbackDestination

as a SIP address, you would use the

TransferDestinationSip

option and provide the SIP URI where calls should be routed if the primary handling fails. If you're ready to import the Twilio number and set the fallback destination, please provide the necessary details, and I can assist you with the API call. If you need further clarification or assistance with the fields, feel free to ask.

@Vapi the Twilio SIP Trunk config for this phone numbe is (587) 812-5841 Close modal Friendly Name (587) 812-5841 SID PN4e42d42465d4917e652e32dab3627228 Phone Number +15878125841 Capabilities FAX, VOICE, SMS, MMS Voice Configuration https://api.vapi.ai/twilio/inbound_call

@DM007 Great, you've provided the configuration details for the Twilio SIP Trunk associated with the phone number +1 (587) 812-5841. The Voice Configuration URL

https://api.vapi.ai/twilio/inbound_call

is where Twilio will send HTTP requests when a call is received on this number. To ensure that this number is properly imported into VAPI with the correct fallback destination, you would need to make an API call to VAPI with the

ImportTwilioPhoneNumberDTO

structure, including the

fallbackDestination

if you want to specify where calls should be routed in case of failure. Here's an example of how you might structure your API call to import the Twilio number into VAPI:

json
{
  "twilioPhoneNumber": "+15878125841",
  "twilioAccountSid": "your_twilio_account_sid",
  "twilioAuthToken": "your_twilio_auth_token",
  "name": "(587) 812-5841",
  "assistantId": "the_id_of_your_assistant",
  "squadId": "the_id_of_your_squad",
  "serverUrl": "https://api.vapi.ai/twilio/inbound_call",
  "fallbackDestination": {
    "TransferDestinationSip": {
      "sipUri": "your_fallback_sip_uri"
    }
  }
}

Please replace

your_twilio_account_sid

,

your_twilio_auth_token

,

the_id_of_your_assistant

,

the_id_of_your_squad

, and

your_fallback_sip_uri

with the actual values you intend to use. If you're ready to proceed with the import, please confirm the details, and I can assist you further. If you need help with any of the fields or have additional questions, let me know, and I'll be happy to help.

is the SIP URI the oirigination uri

@DM007 Yes, the SIP URI can be considered the Origination URI when it comes to SIP Trunking. It is the address that your SIP Trunk provider, such as Twilio, will use to route incoming calls to your system. In the context of VAPI and the

fallbackDestination

, the `TransferDestinationSip`'s

sipUri

would be the SIP URI where calls are routed if the primary handling (via

serverUrl

) fails. For example, if VAPI cannot handle an incoming call because the

assistantId

or

squadId

is not set, or if there is a failure in processing the call with the

serverUrl

, the call will be routed to the

sipUri

specified in the

fallbackDestination

. If you have a specific SIP URI that you want to use as a fallback, you would include it in the

fallbackDestination

field when making the API call to import the Twilio number into VAPI. If you do not have a fallback SIP URI or do not wish to specify one, you can omit the

fallbackDestination

field or provide an alternative fallback such as a

TransferDestinationNumber

.

@Vapi what api url is this sent to

@DM007 The API URL to which you would send the request to import a Twilio phone number into VAPI would typically be part of VAPI's API endpoint for managing phone numbers. However, as I do not have the specific details of VAPI's API endpoints, I cannot provide the exact URL. In general, the API endpoint for such an operation might look something like this:

https://api.vapi.ai/phone_numbers/import

Or it could follow a different pattern based on how VAPI's API is structured. You would need to refer to VAPI's API documentation or contact VAPI's support team to get the exact endpoint for importing Twilio phone numbers. Once you have the correct API endpoint, you would send a POST request with the

ImportTwilioPhoneNumberDTO

payload to that URL to initiate the import process. If you need assistance locating the correct API endpoint or have any other questions, please let me know, and I'll do my best to assist you. If the information is not readily available, reaching out to VAPI support would be the next step to obtain the necessary details.

@Vapi error on the twilio side SIP: No valid Origination URIs configured: No valid active origination URLs found

@DM007 The error message "SIP: No valid Origination URIs configured: No valid active origination URLs found" indicates that Twilio is unable to route incoming calls because it does not have a valid Origination URI configured for your SIP Trunk. To resolve this issue, you need to ensure that you have set up an Origination URI in your Twilio SIP Trunk configuration that points to your VAPI server or any other server that is meant to handle incoming calls. Here's how you can do this: 1. Log in to your Twilio account. 2. Navigate to Elastic SIP Trunking in the Twilio Console. 3. Select your SIP Trunk. 4. Go to the "Origination" settings. 5. Add an Origination URI that points to the server that will handle the incoming calls. This URI should be in the format of

sip:yourdomain.com

or an IP address, and it should be reachable by Twilio. Make sure that the Origination URI you configure is active and correctly points to a server that can handle SIP traffic. If you're using VAPI to handle incoming calls, ensure that the Origination URI matches the endpoint provided by VAPI for handling such calls. After you've updated the Origination URI settings, save the changes and test the incoming call routing again. If the problem persists or if you're unsure about the correct settings, please reach out to Twilio support for further assistance, as they can provide more detailed guidance based on your specific configuration.

@Vapi this should be provided by VAPI

@DM007 I understand that you're expecting VAPI to provide the Origination URI for your Twilio SIP Trunk configuration. Typically, the Origination URI is the endpoint where your SIP Trunk provider (Twilio, in this case) will send incoming SIP requests. Since I don't have access to VAPI's internal system or documentation, I would recommend reaching out directly to VAPI support to obtain the correct Origination URI for your setup. They will be able to provide you with the specific endpoint that you should configure in your Twilio SIP Trunk settings to ensure that incoming calls are correctly routed to your VAPI application. You can contact VAPI support by visiting the following link: [Support - Vapi](https://docs.vapi.ai/support) Please provide them with the details of your issue, and they should be able to assist you with the correct Origination URI and any other configuration details necessary to resolve the error you're encountering on the Twilio side.