@! Puran Tak 1. If a user calls and your agent is already on a call, the system can be configured to handle this in several ways. It could place the user in a queue and inform them to wait, or it could offer to call them back when the agent is available. The exact behavior would depend on how you've set up your call handling rules. 2. The number of simultaneous calls you can have depends on your specific plan and the capacity of the service you're using. There's usually a limit, which is defined by the service provider's infrastructure and the plan you've chosen. 3. Similar to inbound calls, the number of outbound calls you can make at the same time is also subject to the limits of your service plan and the capabilities of the service provider's system. For the exact limits and capabilities regarding simultaneous calls, both inbound and outbound, you would need to refer to the terms of your service plan or contact support for more detailed information.

I am just using the basic vapi pricing model!