VAPI Account email - Prod@PhoneNinjas.ai We keep seeing repeated answers when we use OpenAI voices. Is this an issue anyone else has reported? The agent repeats the same phrases multiple times.

@Achal I'm sorry to hear that you're experiencing issues with repeated phrases in the OpenAI voices. This isn't a common issue, but it can happen due to various reasons, such as scripting errors, loop errors in the code, or issues with the voice API integration. To help you resolve this, could you provide me with more details about when the repetition occurs? Is it happening with specific phrases or under certain conditions? Any additional information you can provide will be very helpful in diagnosing and addressing the problem.

It is happenining in almost every call early on .. "Thank you for calling" "Thank you for calling" etc

@Achal It sounds like there might be an issue with the script or the way the voice API is handling the prompts. To troubleshoot this effectively, I would recommend checking the following: 1. Review the script or dialogue flow to ensure there are no accidental duplications or loops that could cause repeated phrases. 2. Verify that the API calls to the voice service are being made correctly, without unintentional multiple submissions of the same request. 3. Check if there are any event triggers or conditions that might be causing the voice API to repeat the phrase. If you have access to the system logs or can provide any error messages you're receiving, that would also be very helpful in pinpointing the issue. If the problem persists and you're unable to find the cause, please reach out to the support team for further assistance.

Yes, I like VAPI team to look into this issue. It is not releated to prompting here's a test call id that has the issue

@Achal Absolutely, I can assist with that. Could you please provide me with the test call ID that experienced the issue? Once I have the call ID, I can forward it to the VAPI team to investigate the matter further.

Call ID : 2179098c-9093-4ca5-8871-9d4379be773e

@Achal Thank you for providing the call ID. I will ensure that this information is passed on to the VAPI team so they can look into the issue with the repeated phrases. They will investigate the call with the ID

2179098c-9093-4ca5-8871-9d4379be773e

and identify the cause of the problem. In the meantime, if there's anything else I can assist you with or if you have any more details that could help with the investigation, please let me know.

This is from a test call and you can see this repeating phrase here Assistant I understand Josh, It sounds like you might be looking to establish a custody arrangement. I see It sounds like you might be looking to establish a custody arrangement.

@Achal I see, the repetition in the phrase is clear from the example you've provided. This will be very helpful for the VAPI team to understand the issue. I will forward this example along with the call ID to the team for a thorough investigation. Rest assured, the team will look into why the phrase "It sounds like you might be looking to establish a custody arrangement" is being repeated and will work on a solution to prevent this from happening in the future. If you need any further assistance or have additional information to share, please feel free to let me know.

can you tell me the time in the recording when this issue occured?