API call to create call is successful but assistan...
# support
f
My API call to create call is successful but assistant doesn't speak anything when i pick up the call. Its not reaching the first checkpoint i am trying to figure out why. Any help will be appreciated. @Shubham Bajaj @Sahil https://cdn.discordapp.com/attachments/1288061626477707314/1288061626867650664/image.png?ex=66f3d05e&is=66f27ede&hm=6726c1aac57f68048493303b6c132ed832cbf7989109f24c20cf86a5d2610a71&
v
@flake9 I'm here to help! To troubleshoot the issue with your assistant not speaking during the call, we'll need to check a few things: 1. **Voice Configuration**: Ensure that the voice configuration for your assistant is set up correctly. This includes the voice type, language, and any other related settings. 2. **Script or Dialogue Flow**: Verify that the script or dialogue flow you've designed for the assistant has the correct prompts and that they are activated as expected. 3. **API Response**: Check the API response after the call is created to confirm that there are no errors and that the assistant is being triggered correctly. 4. **Logs**: Review any logs or debugging information available to see if there are any errors or warnings that could indicate why the assistant isn't speaking. 5. **Network Issues**: Sometimes network issues can cause delays or interruptions in the call flow. Make sure that the network connection is stable. If you've already checked these and still can't identify the issue, could you provide more details about your setup or any error messages you're receiving? This will help me assist you further. If there's any sensitive information, please omit it from your response.
You can continue this conversation by mentioning me in the message.
s
call_id
also the issue looks like related to your certificate
f
it was due to '& ' if i remove this from the first_message it works. my certificate is fine, it logs error in logs but works. Can you please let me know what all special character can cause issue ?
Assistant doesnt speak in this one: 6dc2b9db-159c-42c5-8366-420d956e3ab3
after removing the
&
it started working: 9b8a0093-02bc-4c06-a9cb-d60a96a93605
s
basically the first message is converted into string
Hi! This is Lisa from Barrett Smidt & and Brown on behalf of Homeshift Internet. Am I talking to bhargav t?
so all the things like ' and other & and ? affects it
also remove the .
7 Views