the api seems to be down and the voice agent is not working. my email is romi@shiftgroup.ca. please check asap as my business is getting affected due to this.

@Romi Syed I'm really sorry to hear that you're experiencing issues with the API. I understand how important it is for your business to have the voice agent up and running smoothly. Let's check the status of the service right away and see what's going on. Please hold on for a moment while I perform the necessary checks. In the meantime, could you please provide any error messages or codes you're seeing? This will help us diagnose the issue more quickly.

i am seeing nothing. just the voice agent is not saying or reponding to anything

fixed.

why did it happen. how do i know it it happens again.