We are trying to embed VAPI on our website with squad functionality. When calling via phone number, the transfer between squads works perfectly. However, we are unable to achieve the same functionality on the web. Can anyone help, please? https://cdn.discordapp.com/attachments/1288490412993941576/1288490413510099015/screenshot-www_resolve53_com-2024_09_25-16_14_06.png?ex=66f55fb5&is=66f40e35&hm=599aba361db52f8821a00799e498e941f963e6d38d94f9b50b20c8c709ddf93b& https://cdn.discordapp.com/attachments/1288490412993941576/1288490413732401173/script.docx?ex=66f55fb5&is=66f40e35&hm=97f0ad00aa6ce63ab15fb6eecb431c99a8e0fbaac35662d6d2b438fa4f11d907&

@omes.82 Absolutely, I'd be glad to assist you with embedding VAPI on your website with squad functionality. To ensure that the transfer between squads works similarly to phone calls, we need to make sure that the web implementation is correctly handling the SIP REFER method, which is used for call transfers. Here are a few steps to check: 1. **SIP Configuration**: Ensure that your web client's SIP stack is configured to handle SIP REFER messages. This is essential for transferring calls between squads. 2. **Web Client Compatibility**: Verify that the web client you are using is compatible with the SIP REFER method and that it's properly implemented. 3. **SIP URI**: When setting up the call on the web, make sure you are using the

sipUri

attribute within the

forwardingPhoneNumbers

array to specify the destination SIP address for each squad. 4. **Debugging**: Check the logs for any errors during the transfer process on the web. This can provide insights into what might be going wrong. 5. **Documentation**: Review the VAPI documentation to ensure that all the necessary parameters and configurations are correctly set up for web-based calls. If you've checked all of these and are still facing issues, it might be helpful to provide more specific details about the problem. What exactly happens when you try to transfer a call on the web? Are there any error messages? The more information you can provide, the better I can assist you. If you need further assistance with the technical setup or if there's something specific in the VAPI documentation that's unclear, please let me know, and I'll do my best to help you out.

call_id pls

is this the SIP URIs format for vapi correct : sip:booking_squad@sip.yourdomain.com

set semanticCaching as false

how

transfer is user input based you cannot intitate a transfer via external event,s

Can you guide me please 🙏 What shall I look for exactly

i just logged in to vapi to find this the squad is working properly https://cdn.discordapp.com/attachments/1288490412993941576/1298218478226112616/Screenshot_2024-10-22_at_12.34.33.png?ex=6718c3ac&is=6717722c&hm=e9e7c0980598a235b792eafdeab937b866f5edc5fe9837f78d1b1bf907192d2d&

Have the same problem

i did run a campagin to promot my services ohhhh god

@omes.82 / @Timon can you create a new support ticket please.