I was also waiting for the support event, but I can write my question here: How can I stop an agent from repeating itself. There was a call that lasted around 5 minutes. At one point, this happened: User: What is the nearest school? Agent: The nearest school is X and it is 0.7 miles away. User: Sounds good Agent: The nearest school is X and it is 0.7 miles away. User: Oh ok, I heard you Agent: The nearest school is X and it is 0.7 miles away. User: Got it, thanks Agent: You are welcome After a few more messages in the same call, this happened: Agent: We offer tours, would you like to schedule one? User: Yes Agent: We offer tours, would you like to schedule one? User: I said yes Agent: Ok, thanks for letting me know