Hi, the bot is repeating the customers comment and questions. Here's a couple of examples. 5247cee6-c84f-4524-96b3-591533af5ac8, d8a8fb28-ef86-409d-9d2b-4b669ac8609a It's happening in almost every call now and need to fix it soon. Is it the KB? or the model? Thanks! @Sahil cc. @Yoann C. @Diego

@amaza87 Hello! I'm sorry to hear that you're experiencing issues with the bot repeating customer comments and questions. This could be due to a variety of factors, such as a misconfiguration in the conversation flow or an issue with the knowledge base or model that needs to be addressed. To assist you better, I'll need to perform a few checks. Could you please provide me with more details about when this issue started and if there were any recent changes to the system or updates that might have coincided with the onset of this problem? In the meantime, I can initiate a review of the mentioned call IDs and check for any anomalies in the system that could be causing this behavior. If you have any additional information or specific details about the calls or the context in which the repetition occurs, that would be very helpful. Let's start by reviewing the call transcripts for the provided call IDs and checking for any system updates or configuration changes that might have affected the bot's behavior. Please hold on while I perform these checks.

it started 3 months ago, but became more recent in the past week

Hi @User any info about the issue?

I have found this as well, it restates what they say.

Remove the KB

I dont have a KB myself but still see the agent repeating what the customer says @Sahil

create a new ticket and pls share the call_id @AiTitus :)