echojhawke
09/25/2024, 6:00 PMVapi
09/25/2024, 6:02 PMVapi
09/25/2024, 6:02 PMVapi
09/25/2024, 6:03 PMechojhawke
09/25/2024, 6:03 PMVapi
09/25/2024, 6:03 PMend-of-call-report and trying just transcript, it seems there might be an issue with the configuration not being applied correctly.
To address this, I would recommend the following steps:
1. Double-check that the hipaaEnabled setting is configured according to your needs. If it's set to true, it will ensure that no logs, recordings, or transcriptions are stored, which might affect the data you receive.
2. Verify that there are no other settings or filters that might be causing the additional data to be included in your webhook messages.
3. If the issue persists, we may need to look into the system logs or escalate this to our technical team for a deeper investigation.
Could you confirm if hipaaEnabled is set to true or false in your current setup? This will help me provide you with more accurate assistance.echojhawke
09/25/2024, 6:05 PMVapi
09/25/2024, 6:05 PMhipaaEnabled set to false, your webhook should be able to include transcripts and call summaries without the extra data. Since you're still experiencing issues, it seems we need to take a closer look at your setup.
At this point, I would suggest the following steps:
1. Review the webhook payload structure to ensure that you're filtering out unnecessary data on your end.
2. Check if there are any recent updates or changes to the webhook system that might affect the payload.
3. Consider reaching out to our technical support team for a more in-depth analysis.
Since the issue appears to be specific and persistent, it would be best to have our technical support team investigate this further. They can perform a detailed examination of your account settings and server messages configuration.
Would you like me to initiate a support ticket for you so our technical team can take a closer look at the issue?Shubham Bajaj
09/28/2024, 1:32 PMechojhawke
09/28/2024, 2:32 PMShubham Bajaj
09/28/2024, 4:48 PMechojhawke
09/28/2024, 4:50 PMShubham Bajaj
09/28/2024, 4:52 PMechojhawke
09/28/2024, 4:52 PM