Call Time Tracking
# support
a
Hello! We need help improving our assistant's ability to track call duration and manage conversations efficiently. Specifically: - Call Time Tracking: The assistant should automatically end calls after a set time to control costs. - Time Awareness: The assistant needs to be aware of the call duration to make decisions in real time. Any assistance or guidance would be appreciated. Thanks!
v
@AlyTP Hello! To address your needs for call time tracking and time awareness, you can utilize the
squad.members.assistant.silenceTimeoutSeconds
parameter to define the maximum seconds of silence allowed before the call is automatically ended. This can help control costs by preventing excessively long calls due to inactivity. For real-time decision-making based on call duration, you could implement a timer mechanism within your application that starts when the call begins. This timer would keep track of the call duration, allowing the assistant to make decisions or provide notifications based on the elapsed time. Would you like to adjust the
silenceTimeoutSeconds
to a specific value to control the call duration, or do you need further assistance with implementing a timer for time awareness within your system?
You can continue this conversation by mentioning me in the message.
s
1. you can use max call duration 2. check vapi live call event https://docs.vapi.ai/calls/call-features and inject background messages.