Bot keeps transferring calls
# support
o
So why does my assistant keep transferring the call? Like i answer any questions or we go through the script a little and then its like transferring call for no reason. I checked script and all of that but it still is confusing to me.
v
@OsamaBenLaggin I'm sorry to hear that you're experiencing unexpected call transfers with your assistant. It sounds like there might be an issue with the assistant's configuration or a specific condition in the script that's triggering the transferCall function prematurely. To help you better, I would need to review the specific conditions or rules set within your assistant's script that lead to the transferCall function being invoked. If there's a certain point in the conversation or a specific input that consistently results in a call transfer, that information would be particularly useful. If you have access to the script or any logs that show when the transfer is being triggered, please share that information so I can assist you further. If not, you may need to reach out to support for a more in-depth investigation into your assistant's behavior.
You can continue this conversation by mentioning me in the message.
o
Okay i will send
s
call id please.
o
How do i find that
s
go to vapi dashboard and then go to call logs you will see the recent calls copy the recent call id from there.
o
Okay
Logging into computer now
Sorry my computer having a lot of issues out of no where
Hello
My computer working
Im om call lgos
Logs
Im in call logs
Most recent call:
80527fc3-d201-49e2-8c66-a1711a78d530
Hello??
s
@OsamaBenLaggin try setting model temprature to 0.3 and use gpt-4o-mini.
o
Okay
Worked perfectly
Thanks