End of conversations
# support
d
Any idea on how to make a tool that at the end send a resume of the conversation? (with make)
v
@Diego Certainly! To create a tool that sends a summary of the conversation at the end of a call using Make (formerly Integromat), you would typically follow these steps: 1. **Trigger**: Set up a webhook in Make that listens for the
end-of-call-report
message from your server. This will be the trigger for the automation. 2. **Process Data**: Once the webhook receives the data, you can use Make's built-in functions to process the
call
object and extract the conversation details you want to include in the summary. 3. **Format Summary**: Use Make's text aggregator or formatter tools to create a readable summary of the conversation. You can include details like call duration, caller identity, and key points from the conversation. 4. **Store or Send Summary**: Decide where you want to send or store the summary. You could email it, save it to a database, or store it in a file on cloud storage services like Google Drive or Dropbox. 5. **Set Up Action**: Configure the action in Make to send or store the summary to the chosen destination. 6. **Test and Debug**: Run tests to ensure that the tool works as expected. Check that the summary is accurate and that it's being sent or stored correctly. 7. **Deploy**: Once you're satisfied with the testing, deploy the scenario so it runs every time a call ends. Remember to handle any sensitive information according to privacy policies and regulations. If you need assistance with specific steps in Make or with setting up the webhook, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
r
Just call the post call analysis api
s
use call analysis.
2 Views