I am testing with 1 row a spreadsheet and vapi fails to dial. What may I be doing wrong? https://cdn.discordapp.com/attachments/1289482997677949011/1289482997921349704/Screenshot_2024-09-28_at_1.04.24_AM.png?ex=66f8fc20&is=66f7aaa0&hm=253967e0eed3f207f8f6ecb807a02e56ba9faa3c2bae3a2811f61c816ad2483a& https://cdn.discordapp.com/attachments/1289482997677949011/1289482998210887692/Screenshot_2024-09-28_at_1.04.35_AM.png?ex=66f8fc20&is=66f7aaa0&hm=ef95c66c0f503e67c4b2376acf8bf28fbab876e87b94c12736821eb21d18c925&

@wispyco I'm here to help! To better assist you with the issue you're facing when trying to dial using VAPI with a spreadsheet, I'll need a bit more information. Could you please provide the following details? 1. The format of the phone numbers in your spreadsheet (e.g., are they in E.164 format, do they include country codes, etc.). 2. The exact error message or behavior you're encountering when the dial fails. 3. The steps you're taking when attempting to initiate the call. 4. Any relevant code snippets or settings you're using in your VAPI implementation. Once I have this information, I'll be able to give you more specific advice on how to resolve the issue. If you're not comfortable sharing some of this information here, please feel free to reach out to our support team by [sending an email](support@vapi.ai).

1. (780) 220 8605 2. [400] Bad Request 3. using make.com vapi outbound 4. N/A

@wispyco Thank you for providing the details. It seems like the issue might be related to the phone number format or the way the request is being sent from make.com to VAPI. Here are a few things to check: 1. **Phone Number Format**: Ensure that the phone number is in the correct format required by VAPI. It's often required to use the E.164 format, which includes the country code and omits any formatting characters like parentheses, spaces, or dashes. For the number you provided, it should look like:

+17802208605

. 2. **Request Configuration**: Double-check the configuration of your make.com scenario to ensure that all required fields are filled in correctly and that the phone number is being passed in the expected format. 3. **API Credentials**: Verify that your API credentials are correct and have the necessary permissions to make outbound calls. 4. **API Endpoint**: Make sure you're using the correct API endpoint and that the HTTP method (e.g., POST) matches what VAPI expects. 5. **Payload Structure**: The body of the request must match the structure expected by VAPI, including any required fields. If you've checked all of these and the issue persists, it might be necessary to look at the detailed error message or logs to understand what's causing the Bad Request error. If you have access to any logs from make.com or VAPI, they could provide more insight into the problem. Since you're experiencing a Bad Request error, it indicates that something about the request is not formatted correctly or missing. If you're unable to resolve the issue with the above checks, please reach out to VAPI support for further assistance. They may need to look into the specifics of your request to identify the problem. If you believe the issue has been resolved or if you need to close this support ticket, please let me know, and I can assist with that as well.

how do I verify 3 that the api key has the permissions @Vapi and the number is now formatted correct still same error

@wispyco To verify that your API key has the necessary permissions to make outbound calls with VAPI, you should: 1. Log in to the VAPI Dashboard where you manage your API keys. 2. Locate the API key you are using for the outbound call and check its permissions or scopes. There should be information on what actions your API key is authorized to perform. 3. If the permissions are not clear or if you're unable to change them, you may need to contact VAPI support directly to confirm that your API key is properly configured for outbound calls. Since you're still encountering the same error even after formatting the number correctly, it's important to ensure that the API key is valid and has not been revoked or expired. Additionally, make sure that the API key is being included correctly in the header of your request as per the VAPI documentation. If you've confirmed that the API key is correct and has the necessary permissions, and you're still facing the issue, it might be helpful to review the complete error response. Often, the error message will include additional details that can help pinpoint the exact problem. If you're unable to resolve the issue on your own, please reach out to VAPI support for more detailed assistance. They can provide specific guidance based on your account and API usage. Would you like me to guide you on how to contact VAPI support, or is there anything else I can assist you with?

contact vapi support

@wispyco I understand you'd like to contact VAPI support for further assistance. You can reach out to them by sending an email with the details of your issue, including any error messages and the steps you've taken so far. Here's the email address for VAPI support: [support@vapi.ai](support@vapi.ai) When composing your email, it's helpful to include: - A clear subject line (e.g., "Issue with Outbound Calls Using VAPI"). - The formatted phone number you're trying to dial. - The error message you're receiving, including the "[400] Bad Request" status. - Any relevant details about your API key permissions concerns. - The steps you've taken to troubleshoot the issue so far. The support team should be able to help you diagnose and resolve the issue. If you need any further assistance or have additional questions, feel free to ask.

can you try checking on your end what wrong your sending it out, it's not possible for us to check your logs.

I got it working all good thank you. I needed to fix the phone number and then only use the assistant ID and phone number id