I have successfully made a call to my phone and I pass my name to vapi as a customer name, How do I get vapi to address my name in the first message? Is this possible?

message has been deleted

@Vapi How do I do this in the model message, if I just say hello john it will always say hello john

@wispyco To personalize the model message with your name dynamically, you can use the

variableValues

object to pass your name as a variable to the message template. Here's how you can do it: 1. Define a placeholder in your message template. For example, "Hello {name}, welcome to our service." 2. Pass your name as a value in the

variableValues

object when you make the API call or set up the message. For instance, if your name is John, you would set

variableValues

like this:

json
{
  "name": "John"
}

3. The system will replace the

{name}

placeholder with the actual name you provided ("John") in the message. If you've already passed your name as "John" and want VAPI to use it in the first message, make sure the message template is set up with a placeholder and that the

variableValues

object is being used correctly in your call setup. If you need further assistance with the code or setup, please let me know, and I'll be glad to help!

Assistant Id    7e7ba73c-6083-4f4e-8d33-18b8bd505822
Customer Name    Bob Mcgee
Phone Number ID    26229a49-8f05-4c8e-886a-90e3ad0ea73e
Customer Phonenumber    +17802208605

@Vapi This is the input would it then be {Customer Name} for the variable

@wispyco Based on the input you've provided, to personalize the message with the customer's name, you would use the

variableValues

object with the key matching the placeholder in your message template. Since the customer's name is "Bob Mcgee," you would set up your

variableValues

like this:

json
{
  "name": "Bob Mcgee"
}

And your message template should include the placeholder

{name}

where you want the customer's name to appear. For example: "Hello {name}, welcome to our service." When the message is processed,

{name}

will be replaced with "Bob Mcgee," resulting in the personalized message: "Hello Bob Mcgee, welcome to our service." If you're ready to proceed with this setup or need further assistance, please let me know!

does this work in the dashboard talk to assistant feature? @Vapi

@wispyco The "Talk to Assistant" feature in the dashboard is typically used for testing and interacting with the assistant in real-time, and it may not support the same level of variable substitution as a fully developed API call or script. However, if the dashboard allows for dynamic variables to be passed in the "Talk to Assistant" feature, then you would use the same method of including placeholders in your message template and providing the corresponding values. If the dashboard does not support this functionality, you might need to simulate the behavior by manually entering the customer's name in your test messages. For specific instructions on how to use dynamic variables in the "Talk to Assistant" feature, you would need to refer to the documentation provided with the dashboard or reach out to the support team for that particular service. If you need further clarification or assistance, please let me know!

@Vapi need help

@wispyco I'm here to help! Could you please provide me with more details about the issue you're facing or the assistance you require?

@Vapi The {name} variable does not work

@wispyco I'm sorry to hear that the

{name}

variable isn't working as expected. It's possible that the feature to use dynamic variables like

{name}

might not be supported in the "Talk to Assistant" feature or the context in which you're trying to use it. To address this issue, you may need to check the documentation for the specific platform or service you're using to see if it supports dynamic variables in the message templates. If the documentation isn't clear or if you're unable to find the information you need, reaching out to the support team for the service might be the best next step. If you're working with an API or a script outside of the "Talk to Assistant" feature, ensure that the system you're using is designed to replace placeholders with actual variable values. The implementation details can vary depending on the system or service you're using. If you can provide more context or details about the platform, service, or the specific setup you're working with, I might be able to offer more targeted advice. Otherwise, please ask support for more info on this.

@Vapi can I talk to an agent

@wispyco Please ask support for more info on this.

@Vapi I would like to talk to support about this

@wispyco Sweet. Have a great day!