Inconsistencies with agent ending the call
# support
n
This isn't the biggest problem. I've got a prompt that looks like this "Ask the user if they need help with anything else. If they say no, then hangup the call" I have checked the radio button for "Enable end call function" under "functions. Is there anything else I need to do to consistently have the agent end the call at this point ?
v
message has been deleted
@nishad It sounds like you've enabled the necessary function to end the call. To ensure the agent consistently ends the call when the user indicates they don't need further assistance, you should also set up the
endCallPhrases
with phrases that the user might say to indicate they are done, such as "No, that's all," "No, thank you," or "I'm good now." Here's what you can do: 1. Define a list of phrases that, when spoken by the user, will trigger the end of the call. 2. Make sure the
endCallMessage
is set to a polite closing statement if you want the assistant to say something before hanging up. 3. Test the setup to ensure that when the user says any of the phrases from the
endCallPhrases
list, the call is ended as expected. Would you like to proceed with setting up the
endCallPhrases
and
endCallMessage
, or is there anything else I can assist you with?
You can continue this conversation by mentioning me in the message.
n
I tried out endCallPhrases. I noticed inconsistency there still. Is there anything else I'm missing ?
s
try incoportating this
trigger the endCall function
in your prompt.
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