Very Poor interaction with my 1st ever agent call....
# support
b
This is my couple of call IDs. Agent did poorly in interacting with my questions. 1st time: unexpected call forwarding. Call ID: 900c071c-2c9d-45fe-a756-01d82c20a000 2nd time. Completely lost agent interaction. call ID: 56ed2edd-0f48-4c12-9f51-3eb59790de7b Help me understand why such a a bad experience. I am assessting VAPI if it would be good solution for me. Otherwise, I would go and try other Voice AI agent.
v
@bet-lifes I'm really sorry to hear about your less-than-ideal experience with our service. To understand what went wrong during those calls, I'll need to review the details associated with the call IDs you've provided. Once I have more information, I'll be able to give you a clearer explanation and we can work on ensuring that your future interactions are up to standard. In the meantime, I want to assure you that VAPI is committed to providing a high-quality Voice AI experience, and we'll do our best to resolve any issues you've encountered. If you have any specific concerns or features you're looking for, please let me know so I can address them directly. Please give me a moment to look into the call details for you. If there's anything else you'd like to discuss or inquire about regarding our services, feel free to let me know.
You can continue this conversation by mentioning me in the message.
s
@bet-lifes set model temprature to 0.3 and use vapi prompting guide. https://docs.vapi.ai/prompting-guide
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