I needed to update the credit card linked with an organization of a client of mines. In the process, it appears the phone number purchased via Vapi and linked with their assistant was cancelled. I need to restore the phone number they had linked, as this is a live number with a client of ours and they are not able to receive calls at the moment for their business.

@First I'm sorry to hear about the issue with the phone number cancellation. To assist you with restoring the phone number, I'll need to gather some additional information. Could you please provide me with the following details? 1. The organization's name or account identifier. 2. The specific phone number that was cancelled. 3. Any relevant details about the time and date when the cancellation occurred. Once I have this information, I can proceed with the necessary steps to attempt to restore the phone number for your client's organization.

1. Org ID: 3a816732-ebc8-4c5e-9095-35fd16a681b1 2. Phone number: +1 (571) 503 5820 3. Based on the call logs, the last call received to the organizaiton was on Sep. 25th. Payment was issued on 9/26.

Got it. Tagging @User for additional help.

Any insight on how to recover the phone number and make it active? The client's business currently cannot receive phone calls and is affecting them. @User

@First you cannot recover the phone number but can give a try purchasing it. Most likely your subscription was expired, purchase a new one better from twilio.