Is there a way to add a caller ID to the Twilio phone number so that it says Office Name when calling and not just the phone number? I am worried people won't pick up the call if they see a toll free number. Should we change the phone number to a more local number and not toll free? Please let me know how to approach this.

@Oldhand Certainly! To display a custom caller ID name (CNAM) with your Twilio phone number, you can submit a CNAM request through Twilio's dashboard. This service allows you to set a custom name that recipients will see when you call them, which can indeed increase the likelihood that they will answer the call. Regarding your concern about using a toll-free number versus a local number, it really depends on your business needs. Local numbers can appear more personal and may be more recognizable to local customers, potentially increasing answer rates. However, toll-free numbers can give your business a national presence and are often used for customer service lines. If you decide to use a local number, you can import your own phone number to Twilio using the dashboard or the

/phone-numbers/import

endpoint. Remember, you'll need to use your Twilio credentials to verify the number and configure it with VAPI services. Would you like to proceed with setting up a CNAM for your existing number, or are you considering importing a local number? Let me know how you'd like to move forward, and I can assist you with the next steps.

you can add caller id or friendly name to your twilio number and later it should display after that. can you try @Oldhand ?