Since there is no import number option available, can I have a document on how I can integrate exotel number for outbound calls.

@Invorto Certainly! While we don't have a direct import option for Exotel numbers, integrating an Exotel number for outbound calls typically involves using their API or SDK. Here's a general outline of the steps you would follow: 1. **API Key and Token**: Obtain your API key and token from your Exotel account. These credentials are necessary for authenticating your API requests. 2. **Exotel API Documentation**: Refer to the Exotel API documentation to understand the required API endpoints for making outbound calls. The documentation will provide you with the necessary URL structures, HTTP methods, and parameters needed for the requests. 3. **Set Up Your Environment**: Configure your development environment with the necessary libraries or SDKs as recommended by Exotel. This might involve installing specific packages or setting up environment variables. 4. **Write the Code**: Write the code to make an HTTP request to the Exotel API endpoint for outbound calls. You'll need to include the destination number, caller ID, and any other required parameters in your request. 5. **Handle Responses**: Implement logic to handle the API responses. This includes parsing the response data and handling any errors that may occur during the call process. 6. **Testing**: Test your integration thoroughly to ensure that outbound calls are being made successfully and that any edge cases are handled properly. 7. **Deployment**: Once testing is complete, deploy your integration to your production environment. 8. **Monitoring**: Set up monitoring to track the performance of your outbound calls and to quickly identify any issues that arise. If you need specific guidance or documentation from Exotel, I recommend reaching out to their support team or visiting their official website for more detailed instructions. If you have any further questions or need assistance with the integration process, please let me know!

@Vapi how do I integrate the exotel number with the assistant created with VAPI?

@Invorto Integrating an Exotel number with the assistant created with VAPI involves a few steps. Here's a simplified process: 1. **Exotel Setup**: Ensure you have an Exotel account with an active number that can make outbound calls. 2. **API Credentials**: Gather your Exotel API credentials, including the SID and token. 3. **Webhook Configuration**: Configure a webhook in Exotel to forward calls to your VAPI assistant. This typically involves setting up an endpoint on your server that Exotel can hit when a call is received. 4. **Server Endpoint**: On your server, create an endpoint that will handle requests from Exotel. This endpoint will interact with the VAPI to process the call. 5. **VAPI Integration**: - Start by initializing your VAPI assistant using the provided ID:

javascript
     vapi.start("79f3XXXX-XXXX-XXXX-XXXX-XXXXXXXXce48");

- Depending on the VAPI capabilities, you may need to handle session management, user input, and responses within your server endpoint. 6. **Call Handling Logic**: Implement the logic to handle the call flow between Exotel and VAPI. This includes answering the call, sending user input to VAPI, and playing back VAPI responses to the caller. 7. **Testing**: Test the integration thoroughly to ensure that the call flow works as expected and that the VAPI assistant responds correctly. 8. **Monitoring and Logging**: Implement monitoring and logging to track the performance of the calls and to troubleshoot any issues that may arise. Please note that this is a high-level overview, and the actual implementation details may vary based on your specific requirements and the capabilities of the VAPI platform. If you need more detailed instructions or encounter any issues, please reach out to the support teams of both Exotel and VAPI for assistance.

@Vapi Will I need voice streaming to handling the calls?

@Invorto Yes, voice streaming is typically required to handle calls in real-time when integrating with a voice API like VAPI. Voice streaming allows for the continuous transmission of audio data between the caller, Exotel, and your VAPI assistant. This is essential for scenarios such as voice recognition, real-time transcription, or any interactive voice response system where immediate processing and response are necessary. Here's how voice streaming generally fits into the call handling process: 1. **Inbound Call**: When a call is received on your Exotel number, Exotel's system will initiate a voice stream if configured to do so. 2. **Voice Data Transmission**: The voice stream captures the audio from the caller in real-time and sends it to your server endpoint. 3. **Processing**: Your server endpoint receives the voice stream and processes it using the VAPI. This could involve converting speech to text, understanding the caller's intent, or generating a response. 4. **Response**: The VAPI processes the input and streams back the appropriate audio response, which is then played to the caller through Exotel. 5. **Continuous Interaction**: The voice stream allows for a continuous exchange of audio data, enabling a conversational experience where the caller can interact with the VAPI assistant in real-time. If you're using VAPI for voice development, it's likely that the platform has built-in support for handling voice streams. You would need to configure your system to ensure that the voice data is properly captured and transmitted between Exotel and VAPI. For more specific details on how to set up voice streaming with Exotel and VAPI, you should consult the documentation provided by both services or reach out to their support teams for assistance.

@Vapi Would I need voice streaming support from Exotel to handle the calls?

@Invorto Yes, you would need voice streaming support from Exotel to handle calls in real-time with your VAPI assistant. Voice streaming is essential for functionalities such as real-time voice recognition, speech-to-text transcription, and delivering dynamic audio responses during a call. When a call is received on your Exotel number, Exotel's system should be configured to stream the audio to your application, where it can be processed by the VAPI assistant. The VAPI assistant will then analyze the audio stream, perform the necessary actions, and generate a response that can be streamed back to the caller through Exotel. Without voice streaming support, you would not be able to interact with the caller in real-time, which is typically a crucial requirement for voice-based applications. If you have any further questions or need assistance with setting up voice streaming with Exotel, please reach out to their support team for more detailed guidance.

@Invorto You can read this guide; it showcases how you can connect with your SIP provider. https://www.notion.so/SIP-be5179f856e046688c69eba817e7fcc3 https://www.notion.so/SIP-Inbound-Guide-1f0789ae62024748a62a6d81076b9f32 https://www.notion.so/SIP-Outbound-Guide-997d66df35284295b7149fc10c82f3e8 And do let me know if you need any other help.

Hi @Invorto Have you able to integrate with Exotel or the problem still persists?

Hi, not using Exotel

This ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry.