"Room was deleted" error
# support
j
I'm getting my calls disconnected by the bot for no reason at all and I'm clueless as to what's triggering this. Once the call is disconnected, I'm receiving the following pop-up error message: "Error. Exiting meeting because the room was deleted" as seen in the image attached. I've asked Vapi's AI chatbot and it's telling me it didn't find anything of the sort in the documentation, so I'm at a loss here. Any clue as to what might be happening here? I'd certainly appreciate it. https://cdn.discordapp.com/attachments/1290717098473164853/1290717098703585290/vapi_error.jpg?ex=66fd7978&is=66fc27f8&hm=0e08cead5380974b9c26d425a5395413b0e3338bd0813d2e2a6929666985f356&
v
@jrodex I'm sorry to hear that you're experiencing issues with calls being disconnected. The error message "Exiting meeting because the room was deleted" suggests that there might be an issue with the call session being prematurely terminated on the server side. This could be due to a variety of reasons such as a configuration issue, a problem with the server, or an unintended behavior in the call handling logic. Since this is not a documented feature or expected behavior, it would be best to check the following: 1. **Configuration**: Ensure that your call handling logic is set up correctly and that there are no rules or conditions that might inadvertently end the call. 2. **Server Logs**: Check the server logs for any errors or warnings that occur just before the call gets disconnected. This might provide more insight into the issue. 3. **Updates and Changes**: If there have been any recent updates or changes to the system, consider if these could be related to the issue. 4. **Support**: Since the AI chatbot could not find relevant information in the documentation, it might be necessary to contact Vapi's technical support for a more in-depth investigation. If you would like, I can assist you in closing this support ticket if you feel the issue has been resolved or if you plan to reach out to technical support for further assistance. Would you like me to proceed with that?
You can continue this conversation by mentioning me in the message.
j
@User where can I look for guidelines on configurating the call handling logic?
@Vapi what could be the reasons the model request is taking too long? also, where can I look for guidelines on configurating the call handling logic?
v
@jrodex If the model request is taking too long, there could be several factors at play: 1. **Network Latency**: Delays can occur due to network issues between your server and the API endpoint. 2. **High Server Load**: If the API server is experiencing high traffic, it may slow down response times. 3. **Large Payloads**: Sending large amounts of data in your request can increase processing time. 4. **Complex Queries**: More complex queries require more processing power and time to generate a response. 5. **API Throttling**: The API might have rate limiting in place, and if you're sending too many requests, it could delay responses. For guidelines on configuring the call handling logic, you should refer to the official documentation provided by VAPI. This documentation typically includes detailed instructions on how to set up and manage call flows, handle different call events, and configure the system to meet your specific needs. If you cannot find the information in the documentation you currently have, you may need to contact VAPI's support team for more detailed guidance or access to comprehensive documentation. Would you like me to help you find the contact information for VAPI's support team or is there anything else I can assist you with?
j
@Vapi can you please send me the link to VAPI's documentation?
v
@jrodex Certainly! You can find VAPI's documentation at the following link: [https://docs.vapi.ai/introduction](https://docs.vapi.ai/introduction) This should provide you with a good starting point for understanding how VAPI works, including guidelines on configuring the call handling logic and other features. If you need more specific information, you can navigate through the different sections of the documentation from there.
s
@jrodex call id pls.
because of no response closing this ticket.
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