Wouldn't it just be better to find the 13.5% instead of trying to convince the 84% https://cdn.discordapp.com/attachments/1211484481848873020/1290727445267353773/DiffusionOfInnovation.png?ex=66fd831b&is=66fc319b&hm=b4504d381519eed9bcaecab72b8a5cfee38e92343cd621226dc8c68fe4879fb8&

Yes and no. There's initial excitment, but when it comes to using a solution that has the risk of negatively impacting a business, they are more reluctant. I will say the caveat here is that I'm speaking with customers that have more than $1M / yr in sales. If you are a small shop then your risk appetite is def higher as it's not as mission critical.

What are your customers main objections?

I wouldn’t say its objections just that getting an agent designed to their liking, how it integrates to an existing process, stakeholder approvals, etc… takes a ton of work Not including all the back and forth with adjusting requirements