call id: 09fc2bcd-bf0b-4363-9c5c-aedcf9497402 We are using swedish as language, but in the logs we see that the agent calls endCall and then nothing happens. Chat bot marked the previoud topic solved, not sure if it was passed on somewhere but I do not understand where if so.

message has been deleted

@Vapi that thread was marked solved without being solved.

@tobbelin I apologize for the confusion and any inconvenience this may have caused. It seems there was a misunderstanding in the previous interaction. Let's make sure we address the issue properly this time. Since the problem with the

endCall

action not functioning as expected in Swedish is still unresolved, I would suggest that this issue be escalated to the technical team for further investigation. They will need to review the call logs associated with the call ID you've provided and check the system's behavior when the

endCall

action is triggered. Would you like me to assist you with anything else before we proceed with escalating this issue? If not, I recommend contacting our support team directly to ensure this matter is looked into promptly.

@Vapi Yes please, tell me also how to follow this up since I might have misunderstood that.

@tobbelin Certainly! To follow up on this issue effectively, here's what you can do: 1. **Contact Support**: Reach out to the support team with the call ID: 09fc2bcd-bf0b-4363-9c5c-aedcf9497402 and explain the situation. Mention that the

endCall

action is not working as expected when using Swedish and that the previous ticket was marked as solved without a resolution. 2. **Provide Details**: Include any relevant details that could help with the investigation, such as the time of the call, any error messages observed, and the expected versus actual behavior. 3. **Ask for a Reference Number**: When you contact support, ask for a ticket or reference number for your issue. This will be useful for tracking the progress of your case. 4. **Follow-Up**: If you do not receive a timely response, or if the issue persists, use the reference number to follow up with the support team. Inquire about any updates or additional information they might need from you. 5. **Documentation**: Keep records of all communications with support, including emails, chat logs, and any other correspondence. This documentation can be helpful if there are any questions about the timeline of events or actions taken. 6. **Escalation**: If the issue is not being addressed to your satisfaction, don't hesitate to ask for an escalation to ensure your case is reviewed by a higher level of support or management. Remember, it's important to communicate clearly and provide as much information as possible to help the support team understand and resolve your issue efficiently. If there's anything else I can assist you with, please let me know.

@Vapi Have you created a ticket already? If so what ticket number?

@tobbelin Please ask support for more info on this.

@User do you have any info on how to contact them. Just the ID does not really help. Is the ID here, in VAPI, anywhere else?

@tobbelin I apologize for any confusion. To contact support for VAPI, you would typically use the official support channels provided by the service. This could be through an email address, a support form on their website, or a dedicated customer support portal where you can submit tickets. Unfortunately, I don't have the specific contact details for VAPI's support team. However, you can usually find this information on the official website of the service or within the documentation provided to you when you signed up for the API. If you have access to a user dashboard or a developer portal, there might also be a support or 'Contact Us' section where you can submit your issue directly. Please look for contact information in the documentation you received from VAPI or visit their official website to find the best way to reach out to their support team. If you have any other questions or need further assistance, feel free to ask.

@Vapi But you asked if you should contact them, then closed the topic. And now you tell me you dont know how to contact them. Happy days.

@tobbelin I apologize for any confusion caused. It seems there has been a misunderstanding. As a support bot, I don't have the capability to directly contact the support team or create tickets on your behalf. My role is to guide you on how to proceed with your issue. To contact the VAPI support team, you should use the official communication channels provided by the service. This could be an email, a phone number, or a support ticket system that you can access through their website or your user account dashboard. If you have previously communicated with the support team or have any documentation from VAPI, it should contain the necessary contact information. If you cannot find this information, you may need to visit the VAPI website and look for a 'Support' or 'Contact Us' section. Again, I apologize for any inconvenience. If you need further guidance on how to navigate this situation or have other questions, please let me know, and I'll do my best to assist you.

@Vapi I did email them through the VAPI site, the refer me here. Is there any channel here I can use?

@tobbelin I'm sorry to hear that you've been redirected back here after reaching out via email. It seems there may be some confusion regarding the support process. As a support bot, I'm here to provide guidance and information based on the context I have. Since you've already emailed them and were referred back here, let's try to clarify the next steps: 1. **Direct Email**: If you have not already done so, you can directly email the support team at [support@vapi.ai](support@vapi.ai). Make sure to provide them with the call ID and a detailed description of your issue. 2. **Documentation**: Refer to any documentation or user guides provided by VAPI, as these may contain troubleshooting steps or additional contact information. 3. **Support Ticket**: If VAPI has a support ticket system on their website, you should use it to create a new ticket or follow up on your existing inquiry. 4. **Live Chat or Phone**: Check if VAPI offers live chat support or a customer service phone number for more immediate assistance. 5. **Community Forums**: Sometimes, platforms have community forums where you can post your issue and get help from other users or community managers. Please try the above steps to get in touch with the VAPI support team. If you have any other questions or need further assistance, feel free to ask, and I'll do my best to help you.

I see other topics just mention @User . I will try that 🙂 Thanks!

@tobbelin when you look at the logs call was ended but eventually waited for 500ms to voice the end call phrase. https://cdn.discordapp.com/attachments/1290919172213309521/1291511303696945162/Screenshot_2024-10-04_at_2.54.07_AM.png?ex=67005d21&is=66ff0ba1&hm=6ddef06aaeec785c89be0fa664da50955c662e03bdadcf62fba9721dea951b9d&

Ok. No calls are ever ended on the phone side. Occasioinally the agent says endCall. Otherwise it just gets stuck saying goodbye in different ways.

can you check in your twilio logs for the same call id, if call hangup was executed? Let me know then.

In that particular case the hangup was executed 09;29. It is the log I pasted in above if I have not mixed them up.

try asking twilio this time i believe they can help for sure. put me in cc shubham@vapi.ai twilioCallSid: CA91bb47123fc9c05db0602e09f4baeacb