Agent repeats itself.
# support
v
@BrightMan I'm sorry to hear that you're experiencing issues with repeated phrases. This could be due to a technical glitch or a misconfiguration in the settings. To help resolve this, could you please provide me with more details? Specifically, it would be helpful to know if this happens with specific phrases or in certain situations, and if there have been any recent changes to the system or settings that might have affected the voice agent's behavior.
You can continue this conversation by mentioning me in the message.
b
Here are entries from the log: 10:10:09:717 [LOG] Transcriber output: My name is Stewart, 10:10:09:732 [LOG] Endpointing timeout 2496ms 10:10:10:280 [CHECKPOINT] Assistant speech started 10:10:10:280 [INFO] Turn latency: 562ms (transcriber: 0ms, endpointing: 0ms, model: 0ms, voice: 0ms) 10:10:12:230 [CHECKPOINT] Model request started 10:10:12:233 [LOG] Model request started (attempt #1, gpt-4o-mini-2024-07-18, azure-openai, eastus) 10:10:12:439 [LOG] Model output: Thanks 10:10:12:439 [CHECKPOINT] Model sent first output token 10:10:12:439 [CHECKPOINT] Model sent start token 10:10:12:446 [LOG] Model output: , 10:10:12:450 [LOG] Model output: Stewart 10:10:12:457 [LOG] Model output: ! 10:10:12:465 [LOG] Model output: Could 10:10:12:468 [LOG] Model output: you 10:10:12:476 [LOG] Model output: please 10:10:12:481 [LOG] Model output: spell 10:10:12:489 [LOG] Model output: that 10:10:12:497 [LOG] Model output: for 10:10:12:499 [LOG] Model output: me 10:10:12:507 [LOG] Model output: ? 10:10:12:514 [LOG] Model request cost (attempt #1, $0.0003741, 2446 prompt, 12 completion) 10:10:12:514 [LOG] Voice input: Thanks, Stewart! Could you please spell that for me? 10:10:12:514 [CHECKPOINT] Model sent end token 10:10:16:407 [CHECKPOINT] Assistant speech stopped But the transcript shows:
Assistant Great. May I have your name, please? Could you spell that for me to make sure I have it right? User My name is Stewart, Assistant Thanks, Stuart. Could you please spell that for me? Thanks, Stewart. Could you please spell that for me?
Please notice the "Thanks, Stuart. Could you please spell that for me? Thanks, Stewart. Could you please spell that for me?"
s
@BrightMan can you share the call id?
b
a7a540a2-5022-47ae-b804-61aa2784bd9b
Thank you for your help.
k
Did you get a solution already?
I would love to know how, if you did.
b
Still not solved
a7a540a2-5022-47ae-b804-61aa2784bd9b
s
@BrightMan apollogy for the delay and somehow this thread go lost, i checked into both call ids. To me it's from prompting, I suggest following vapi prompting guide and create a diagram/board to track your assistant flow better.
@Kirubel Gebre create a new support ticket, his is because of prompting your might be different.
b
Thank you, i'll try that.