Assistant works on vapi but doesn’t work properly ...
# support
r
I made an assistant that’s responsible for making outbound calls using twilIo. When I make the outbound call, the bot keeps saying the welcoming message only. The assistant work properly when I am testing it. It doesn’t only when we make calls.
v
message has been deleted
@renveer It sounds like your assistant might be encountering an issue with voicemail detection when making outbound calls with Twilio. When the assistant is reaching a voicemail system instead of a live person, it may not be proceeding past the welcoming message. To address this, you can configure the voicemail detection settings within your assistant's overrides. The
squad.members.assistantOverrides.voicemailDetection.provider
setting allows you to specify the provider, such as Twilio, for voicemail detection. Would you like to review or modify your voicemail detection settings to ensure that your assistant is correctly identifying when it's speaking to a live person versus a voicemail system? If so, please provide the necessary details or preferences for the configuration, and I can assist you further.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
call id please.
because of no response closing this ticket.
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